Lost M-peg 4 video, after Windows Media Player Update

[Guest]

Archived from groups: microsoft.public.windowsxp.video (More info?)

After installing the updated Windows Media Player 10, I
can no longer display Mpeg 4 videos I have on file in my
pictures.

The files seem to be there, as I get the audio tracks,
but the media player remains black.

I "rolled back" the 10 version of Windows Media Player,
and I think I'm now operating on version 9. No changes,
still hearing the audio tracks, but no video.

Any help is appreciated ... Thanks in Advance.

 

[Guest]

Archived from groups: microsoft.public.windowsxp.video (More info?)

I, too have lost video. This was after downloading the
service pack 2. For the last two months I have tried to
get the issue resolved. As of 5 minutes ago, I had been
on hold with "paid support" for over 45 minutes. Then,
the music stopped and we were disconnected without me
ever talking to anyone. I REALLY need this fixed. I
have perfect audio and no video!
This has to be a settings issue, but somehow no one has
been able to fix the problem.

HELP!!!!
>-----Original Message-----
>After installing the updated Windows Media Player 10, I
>can no longer display Mpeg 4 videos I have on file in my
>pictures.
>
>The files seem to be there, as I get the audio tracks,
>but the media player remains black.
>
>I "rolled back" the 10 version of Windows Media Player,
>and I think I'm now operating on version 9. No changes,
>still hearing the audio tracks, but no video.
>
>Any help is appreciated ... Thanks in Advance.
>.
>

 

[Guest]

Archived from groups: microsoft.public.windowsxp.video (More info?)

I presume you both already checked:

MyComputer->Properties->Hardware->DeviceManager->SoundVideoAndGameControllers->VideCodecs->Properties

There should be a list of your active codecs, together with their respective
properties.

But again, the mpeg4 you are refering to probably being .wmv - the codecs
from above list may not apply...

Second suggestion: Give Windows Media Encoder a try. Install it and hope it
will install it's batch of codecs, including WMV, that is mp4.

Not really exact, but hope above will help,

Bob

"melanie" wrote:

> I, too have lost video. This was after downloading the
> service pack 2. For the last two months I have tried to
> get the issue resolved. As of 5 minutes ago, I had been
> on hold with "paid support" for over 45 minutes. Then,
> the music stopped and we were disconnected without me
> ever talking to anyone. I REALLY need this fixed. I
> have perfect audio and no video!
> This has to be a settings issue, but somehow no one has
> been able to fix the problem.
>
> HELP!!!!
> >-----Original Message-----
> >After installing the updated Windows Media Player 10, I
> >can no longer display Mpeg 4 videos I have on file in my
> >pictures.
> >
> >The files seem to be there, as I get the audio tracks,
> >but the media player remains black.
> >
> >I "rolled back" the 10 version of Windows Media Player,
> >and I think I'm now operating on version 9. No changes,
> >still hearing the audio tracks, but no video.
> >
> >Any help is appreciated ... Thanks in Advance.
> >.
> >
>