Question M.2 NVMe SSD not showing in Windows 10, only in BIOS.

[thell]

Hello,

Was hoping I can get some tips or suggestions on why I can't see my new NVMe SSD 2TB on Windows 10, although it does show in the BIOS.
Not really familiar with the new techs so this may be the reason why I'm having trouble (I thought it would be a simple plug-and-play).

I already did look over previous topics and none of the suggestions (like updating Standard NVM Express Controller, which crashed my PC because Inaccessible Boot Drive, thankfully I fixed it).

Mobo: ASRock B550 PRO 4 (1.70)
OS: Windows 10
The NVMe that's not being detected is : TEAMGROUP 2TB (MP34 M.2 NVMe SSD), it shows in BIOS but not in Windows 10.

The TEAMGROUP 2TB is on a "M.2 SSD PCIE Adapter Aluminium Alloy Shell LED Expansion Card Computer Adapter Interface M.2 NVMe SSD NGFF To PCIE 3.0 X16 Riser" on the slot under my GPU (GPU is on the slot closest to the CPU), I have no other PCIE slots on the mobo.

I do have a RAID1 as shown because it is for work stuff (D drive)
WDC is my boot (C drive)
I added an extra IDE drive for raw media editing for stuff (E drive)

My last resort is BIOS update to latest, but I am aware(?) that the settings will reset (I'm afraid it would disable the RAID1 I have going), and I'm not sure what was changed because it was custom build for me.
But I am under the assumption (and it is stable being 24/7) that if BIOS can see it I don't see why Win10 shouldn't be able to.

Hopefully the attached pictures may help and I'll try it when I can after work if any suggestion can be given or reason why Win10 may not be working.

CrystalTools, HWiNFO64Info and other softwares fails to see the M.2 SSD also.

Thank you very much.

 

[jojesa]

The TEAMGROUP 2TB is on a "M.2 SSD PCIE Adapter Aluminium Alloy Shell LED Expansion Card Computer Adapter Interface M.2 NVMe SSD NGFF To PCIE 3.0 X16 Riser" on the slot under my GPU (GPU is on the slot closest to the CPU), I have no other PCIE slots on the mobo.

You motherboard has two M.2 PCIe storage slots, M2_1 with the heat spreader and M2_3 slot across from the CMOS battery.

Try the second slot and see if it is detected by Windows.

 

[thell]

You motherboard has two M.2 PCIe storage slots, M2_1 with the heat spreader and M2_3 slot across from the CMOS battery.

Try the second slot and see if it is detected by Windows.

Thank you for your response!

Actually I already tried placing the TEAMGROUP on the M2_1 which is directly under my GPU and the results is the same (it sees it in the BIOS but not in Win10).

The M2_3 near the CMOS battery is where my C Drive is.

I thought it would be because of conflict for the SATA ports or something (at least from what I read from this forum and other places), which is why I tried buying that M.2 SSD PCIE Adapter so it runs on the PCIe hoping to bypass that limitations (just plug-n-play like my GPU lol).

This is really stumping me honestly.

 

[jojesa]

Thank you for your response!

Actually I already tried placing the TEAMGROUP on the M2_1 which is directly under my GPU and the results is the same (it sees it in the BIOS but not in Win10).

The M2_3 near the CMOS battery is where my C Drive is.

I thought it would be because of conflict for the SATA ports or something (at least from what I read from this forum and other places), which is why I tried buying that M.2 SSD PCIE Adapter so it runs on the PCIe hoping to bypass that limitations (just plug-n-play like my GPU lol).

This is really stumping me honestly.

Yes, your motherboard could have a conflict, if there were disk on both M2_3 slot and SATA 5 & 6 ports, since they share lanes.
According to your pictures, the SATA 5 & 6 ports are empty, so there should not be a conflict.

It could be a setting on the BIOS that could be preventing the disk to show on Windows.

Well a M.2 PCIe card should work. I have one on my system because I ran out of M.2 slots.
I got a $10 card and was able to reach faster speed than the slots on the motherboard.

 

[thell]

Where could I find out or any other settings on the BIOS that may cause that?

 

[SkyNetRising]

Where could I find out or any other settings on the BIOS that may cause that?

Check windows storage spaces (Control Panel\Storage spaces).
If the drive appears there, then remove it from pool and delete the pool.

 

[thell]

Check windows storage spaces (Control Panel\Storage spaces).
If the drive appears there, then remove it from pool and delete the pool.

I actually checked that from one of the older topics on this forum, unfortunately it wasn't there.

It's just showing my D and E drives.