Question MacBook Pro: Retina Screen Black, Secondary Monitor Works

Jul 24, 2020
3
0
10
0
The laptop (retina) display is always black. Onset was sudden - no degradation prior to failure. I can still use the computer via a secondary display, but I am experiencing other problems whose onset coincides with the monitor problem:
  • sometimes Word 2011 hangs;
  • the laptop will not power down at the end of the shutdown sequence - I need to force it to turn off by pressing the power key.
This laptop was purchased late in 2013 so it has seen a lot of service. About a month ago I spilled a smoothie on some of the keys. I rapidly powered down, inverted the laptop to let any moisture seep out by gravity. It worked fine, although perhaps some was damaged that explains the loss of the display. I have tried that PRAM / SMC stuff to no avail. Any suggestions appreciated.
 

ASK THE COMMUNITY

TRENDING THREADS