[SOLVED] machine check exception cause?

[superapmax]

i have tride about every thing and my last hope is to come here.
It started around april one month after i upgraded my cpu, motherboard and ram. it has happended about 35 times from what is logged but feels like it has happened more times and happens ranomly. i have cheked ram with memtest86 with no errors so i don't think it is at fault. gpu works fine tested with furmark just to make shure, and dosen't seem to be overclocking related. i tested the cpu but don't remember the program it was some thing on windows already and dinden't seem to be any problems. alla driver that i know of is up to date, i was thinking it could be a corrupt driver tested and dident find any. tested boot drive as well if it could be falty no problems there. got a memory managment bsod not so long ago maby that can narrow things down?

i guessing hal.dll info might be useful so ill post it below.

hal.dll hal.dll+49b91 fffff8057b6b7000 fffff8057b75b000 0x000a4000 0x5c190592 2018-12-18 16:34:58 Microsoft® Windows® Operating System Hardware Abstraction Layer DLL 10.0.18362.752 (WinBuild.160101.0800) Microsoft Corporation C:\Windows\system32\hal.dll

dumpfile

072120-12875-01.dmp 2020-07-21 17:59:46 MACHINE_CHECK_EXCEPTION 0x0000009c 0000000000000000 ffffb70055785d70 0000000000000000 0000000000000000 hal.dll hal.dll+49b91 Hardware Abstraction Layer DLL Microsoft® Windows® Operating System Microsoft Corporation 10.0.18362.752 (WinBuild.160101.0800) x64 ntoskrnl.exe+1c23c0 C:\Windows\Minidump\072120-12875-01.dmp 8 15 18362 765 772 2020-07-21 18:01:30


i know asus has some programs that could cause the 9c "bug code thing "? but culden't find any programs installed any where, like ai overclocker thing.

MB: ASUS ROG Strix Z390-F GAMING - ATX / Z390
Cpu: Intel Core i7-9700K
Ram: DDR4 3000 4x8GB Corsair Vengeance LPX Black
Gpu: rtx 2080ti

i suck at spelling so sorry for that
might be some thing im forgeting but will probobly remember if im asked.

thanks in advanced

 

[Colif]

There are 2 drivers that often show up in MCE errors, Hal.dll & ntoskrnl which are both part of windows and are the victims, not the cause of crash.

can you go to c:/windows/minidump
copy the dump files to another folder
upload the copies from new folder to a file sharing website and I see what they show us.

The Asus program might be there even if you didn't install it as Windows sometimes installs it on Asus PC. I have it on mine and I never installed any Asus programs.

Do you have the latest Bios?

Did you do a clean install after swapping CPU/MB as it might be an old driver causing errors.

 

[superapmax]

https://drive.google.com/drive/folders/1PLwGaBGVyE837pwwxtozt3eBqMCIScK7?usp=sharing

havent updated bios looked at it asus had some sort of app with lots of bad reviews so diden't do it in the end and forgot about it.

havent done a clean install becus its a real hassel to reinstall every thing remembering what apps i had an stuff, and i have reinstalled so many times on this computer i have pritty mutch gotten sick of it. as a last effort i guess will chek bios first till u get back to me, thx by the way

 

[gardenman]

Hi, the link doesn't work. It's asking for me to login to Google. Please repost the link and be sure the files are publicly available to anyone.

 

[superapmax]

aaaa sorry haven't used google drive before there was an option i diden't see think it should work now hopfully

https://drive.google.com/drive/folders/1PLwGaBGVyE837pwwxtozt3eBqMCIScK7?usp=sharing

 

[gardenman]

I ran the dump files through the debugger and got the following information: https://pastebin.com/hzeK2guZ

Spoiler

File information:	072120-14437-01.dmp (Jul 21 2020 - 11:09:01)
Bugcheck:	MACHINE_CHECK_EXCEPTION (9C)
Probably caused by:	intelppm.sys (Process: System)
Uptime:	2 Day(s), 22 Hour(s), 02 Min(s), and 43 Sec(s)

File information:	072120-12875-01.dmp (Jul 21 2020 - 11:59:46)
Bugcheck:	MACHINE_CHECK_EXCEPTION (9C)
Probably caused by:	intelppm.sys (Process: System)
Uptime:	0 Day(s), 0 Hour(s), 49 Min(s), and 13 Sec(s)

File information:	071820-23312-01.dmp (Jul 18 2020 - 13:04:46)
Bugcheck:	MACHINE_CHECK_EXCEPTION (9C)
Probably caused by:	intelppm.sys (Process: System)
Uptime:	0 Day(s), 18 Hour(s), 34 Min(s), and 14 Sec(s)

File information:	071720-13890-01.dmp (Jul 17 2020 - 11:52:45)
Bugcheck:	MEMORY_MANAGEMENT (1A)
Probably caused by:	memory_corruption (Process: System)
Uptime:	1 Day(s), 16 Hour(s), 56 Min(s), and 42 Sec(s)

File information:	071420-14250-01.dmp (Jul 14 2020 - 15:39:56)
Bugcheck:	MACHINE_CHECK_EXCEPTION (9C)
Probably caused by:	intelppm.sys (Process: System)
Uptime:	0 Day(s), 9 Hour(s), 56 Min(s), and 10 Sec(s)

Possible Motherboard page: https://www.asus.com/Motherboards/ROG-STRIX-Z390-F-GAMING/
There is a BIOS update available for your system. You are using version 1302 and the latest is version 1502. The updates improve memory overclocking and system stability. Wait for additional information before deciding to update or not. Important: Verify that I have linked to the correct motherboard. Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[superapmax]

i have unfortunatly updated bios all ready yesterday havent gotten a bsod today, yet. had 2 yesterday only 50 min appart so they are a bit random so won't really know if its fixed, but thanks for the info

 

[Colif]

no unfortunate, updating bios can fix these.

update the intel management engine interface driver as well - its 1st under chipset here - https://www.asus.com/Motherboards/ROG-STRIX-Z390-F-GAMING/HelpDesk_Download/
given 3 of them mention intelppm which is the Microsoft driver for the cpu, it might help

this was the Asus program I was referring to
Aug 22 2012 - AsIO.sys - ASUS Input Output driver http://www.asus.com/
you have the newer one as well
Apr 09 2019 - AsIO2.sys - Asus Input Output driver
see if updating chipset drivers is enough, i know of ways to stop these 2 loading.
you also have an Asus rgb driver loaded as well..

have you got Afterburner installed? I can only guess this is part of it - or its from old PC -
Feb 12 2018 - MsIo64.sys - MSI Gaming App driver

 

[superapmax]

will do, used afterburner before on the original gpu that was in the pc then i upgraded to a rtx 2080 ti that was on the cheaper side, this was when they came out and so i got whent thru 2 falty ones and then just whent out with the top evga card so use precision x1 now. i had a hard drive with a mirrored windows instalation that i removed and some icons on desktop dissapeard and stopped working afterburner being one of them, guess its still installed.

still havent gotten a bsod so working so far, thanks again

 

[superapmax]

it has been almost a week without crashing so i think i can say that its most likely fixed so thanks for the help