Question Macrium image backup error code 9

[itm]

I'm getting an error code 9 from Macrium Reflect when trying to do an image backup of a new Windows 10 install. The installation was done to a newly-purchased hard disk, and occurs shortly after the message "analysing files on C:".

There's nothing in the Macrium log which sheds any light on why the error has occurred.

Any suggestions for how to diagnose this? Has anyone experienced similar?

 

[USAFRet]

I'm getting an error code 9 from Macrium Reflect when trying to do an image backup of a new Windows 10 install. The installation was done to a newly-purchased hard disk, and occurs shortly after the message "analysing files on C:".

There's nothing in the Macrium log which sheds any light on why the error has occurred.

Any suggestions for how to diagnose this? Has anyone experienced similar?

Screencap of the entire window, including the fail message?

This may be related to a Read fail of the source drive.

 

[itm]

Hmmm..so I upgraded Macrium from v7 to v8 and that seems to have resolved the problem.
I have no idea why/how
???