Question Magewell pro capture quad hdmi displays 1 minute video then black screen with sound

Mar 9, 2019
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I have a magewell pro capture quad hdmi with all drivers and firmware up to date running on a HP Z4 G4 workstation with Nvidia RTX2060, fully up to date as well. Signal is coming from a TV supplier box, set to 720p (I think 50Hz), to the HDMI input. Signal is NOT HDCP encrypted.

If using OBS portable with correct input selected, I only get display if I go to the HDMI tab within the properties and click on the reset button.

Issue is the signal only last for 1 minute, and I have to press reset again if I want to see another minute of video.

I have tried every possibilities in terms of resolution / frame rate without success. Tried to contact Magewell support as well, but got nothing useful from them..

Has anyone got any suggestions?
 
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