The past few days I have recently come across an issue with my internet cutting out overall while playing a game and using discord or even just watching YouTube. This just started happening this past week and I have no clue why. On discord I am getting packet loss and I checked our asus router settings and it said that "Your ISP's DHCP does not function properly." I would like to assume that this is an ISP issue and not my own but I'm not 100% sure. I have xFinity coming to my house to see if they can fix it but would like to troubleshoot my problem on my own if possible.
Major Connection Issues
- Thread starter slicerm1
- Start date
Solution
- Oct 11, 2014
- 39,387
- 4,365
- 146,290
The error message is likely an indication of a loose connection (wiring) or loss of communication due to some failure with respect to the Asus router: hardware, firmware, or software.
You did mention Asus but the model number is relevant.
Are all devices disconnecting or just your gaming computer?
What you can do is swap out ethernet cables with known working ethernet cables. Especially if one device is losing connection and another device is not.
You can also physically inspect your connections starting at the point where Xfinity service comes into your residence. Just do so safely, no climbing on roofs, poles, etc..
Look for signs of physical damage: corrosion, cables bent, kinked, nails and staples, rodent chews, and so forth.
Inside and outside. Make sure all connections are snug and tight. Pay special attention to any splitters. Small boxes with one cable going in and perhaps 2,3, or 4 cables going out. Splitters tend to fail on a regular basis. Especially outdoors.
[Note: I have Xfinity and routinely beg for an extra splitter or two. When problems occur, the replacement often resolves connectivity problems. Or simply unscrewing the coax connections, blowing out dirt and debris, and reconnecting will fix things for awhile.]
Inside, if you have Ethernet patch panels and wall jacks, there could be a loose wire. May look okay but one wire is not securely in place for the network to function properly.
So when the tech gets there be ready: Have a diagram or sketch of the connections. Clear away anything that may get in the tech's way. Make it easy for the tech to get to things and work/test.
He or she may be limited in what they can do. Maybe just up to your modem or router.
Afterwards, the rest becomes your responsibility.
You did mention Asus but the model number is relevant.
Are all devices disconnecting or just your gaming computer?
What you can do is swap out ethernet cables with known working ethernet cables. Especially if one device is losing connection and another device is not.
You can also physically inspect your connections starting at the point where Xfinity service comes into your residence. Just do so safely, no climbing on roofs, poles, etc..
Look for signs of physical damage: corrosion, cables bent, kinked, nails and staples, rodent chews, and so forth.
Inside and outside. Make sure all connections are snug and tight. Pay special attention to any splitters. Small boxes with one cable going in and perhaps 2,3, or 4 cables going out. Splitters tend to fail on a regular basis. Especially outdoors.
[Note: I have Xfinity and routinely beg for an extra splitter or two. When problems occur, the replacement often resolves connectivity problems. Or simply unscrewing the coax connections, blowing out dirt and debris, and reconnecting will fix things for awhile.]
Inside, if you have Ethernet patch panels and wall jacks, there could be a loose wire. May look okay but one wire is not securely in place for the network to function properly.
So when the tech gets there be ready: Have a diagram or sketch of the connections. Clear away anything that may get in the tech's way. Make it easy for the tech to get to things and work/test.
He or she may be limited in what they can do. Maybe just up to your modem or router.
Afterwards, the rest becomes your responsibility.
im glad i found this. Man i have the same issue. check out my thread. ill be on discord and BFV or any other game and my connection will have lag spikes or disconnect from server and discord will show packet loss. i did soo much to cut it down to my isp and they wanna be aholes as always cause they monopoly. But i have a tech guy coming tomorrow to hopefully go outside and put me on a new line outside on the powerline cause its gotta be that cause my friend had the same problem 6 months ago. im paying for high speed internet but the line im on doesn't and its cutting out before i go high speed. And i dont get it cause it happen 3 months ago but 3 months ago i went wired. So many the 4 years ive been back home its been an issue and didnt kno that. http://www.tomshardware.com/answers/id-3843033/internet-issue-time-call-isp-providing-full-speed.html
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