I contacted MS support I was treated with extreme disrespect considering the fact that hes a support representative whose paid to help me. This guy couldn't even speak English correctly and he was extremely retarded. His grammar and spelling was all over the place. I wish I screenshot-ted the support chat, he finally at the end of the chat sent me a link (which I thought was to help me) but then it was to "force-end" the chat if I clicked and he sent me a message right after saying "godd" (couldn't even spell god right). The last time I had such rude customer support was with Steam when the support representative refused to help, saying that some game items (he only returned half after I was phished) that were stolen were not his problem, but the exchange I had with this Microsoft rep for this problem was just far above this. I've got to tell you, compared to how calm and on point I was with this guy, he really needed to cool the f*ck down. I know this is kind of a rant but compared to how rude this guy was I'm willing to contact MS for this guy. I know my temper is really high right now but I may contact MS later (I cooled down as I typed this).