Question Massive Packetloss while streaming 4K, Downloading games

[HoloTheWise]

I've been using Verizon since around 2018 and its has been a pleasure. ROCK SOLID performance. I always could have people on my network streaming 4K, downloading games etc and the internet still preformed smoothly. Voice chat would never lag and packet loss was never an issue. But as of June 3rd I've been having massive problems.

Now, Whenever someone does something on my network that takes a chunk (NOT ALL - in my test only 400-700mbps ) of bandwidth, my entire network experiences packet loss. This happens regardless of it the devices is wired or wireless. So if someone is streaming 4K, downloading a game etc its a mess. On every device I measure on, I get between 20-26% packet loss. So if someone is using any kind of VOIP, WiFi Calling on a phone, video chat etc its unusable which to me is a big deal. Esp. with how much prices have gone up and how WELL everything worked before.

To CLARIFY - this never was an issue in all my years using Fios & has only appeared starting June 3rd 2023.

Troubleshooting steps -
1 - My Primary router is the VZ CR1000a which has been solid since I've gotten it. But I did try to use my backup, the ASUS ROG Rapture GT-AX11000. This did not change anything.
2- I unplugged my ONT & my Router for 10 hours, plugged it back in. No fix.
3- I tried multiple network drivers on my windows PC (Most recent and other versions ) no fix. But as I said this packet loss is repeatable on any device I use on my network.
3B - even with that said I wiped and did a fresh Windows install on my main PC - this did not fix.
4 (lol) - I contacted VZW support multiple times and have gotten zero help. They simply run a speed test, see I'm getting my paid for speeds and say "yup everything is fine have a nice day".

I really do not know what to do. This is not normal behavior and VZ is unwilling to even try to help me.
I've taken my computer to my friends house (His ISP is xfinity) and my packet loss is 0.7% while fully saturing their bandwidth .... Its really making me think about leaving Fios, as I am a heavy user and if I'm going to have my internet quality degraded so much while NOT EVEN FULLY SATURATING MY DOWNLOAD - I cannot justify staying with them

If anyone has suggestions or a way to get in touch with someone who can help me It'd be greatly appreciated.

 

[Ralston18]

Have you been able to swap in known working (no packet losses) coax, fiber, and ethernet cables?

Take a look at all cables and connections (do so safely) for signs of damage. Check all wall jacks, patch panels, etc. as well.

Sketch out a diagram showing all cables, connections, and devices (including modems and routers). See the "big picture".

Verify that no device has two network cards enabled.

Look for duplicate IP addresses.

Try disabling IPv6 - that may improve network performance.

= = = =

From the command prompt run the following commands targeting Google at 8.8.8.8:

ping

pathping

tracert

= = = =

Also run "ipconfig /all".

Post the results. You should be able to copy and paste the results without needing to retype everything.

 

[HoloTheWise]

Here is my layout. For all the testing I've been doing I unplugged the 4 port switch to eliminate that as a possible culprit. I currently have IPv6 Disabled and it didn't help. All wires have been checked and are good. I have a device that makes sure their functioning right as well.

C:\Users\Matth>ping 8.8.8.8

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=6ms TTL=118
Reply from 8.8.8.8: bytes=32 time=6ms TTL=118
Reply from 8.8.8.8: bytes=32 time=6ms TTL=118
Reply from 8.8.8.8: bytes=32 time=5ms TTL=118

Ping statistics for 8.8.8.8:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 5ms, Maximum = 6ms, Average = 5ms

Ran this test without any games downloading or 4K streaming.

C:\Users\Matth>pathping 8.8.8.8

Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:
0 Deezly_PC.mynetworksettings.com [192.168.1.151]
1 CR1000A.mynetworksettings.com [192.168.1.1]
2 lo0-100.CMDNNJ-VFTTP-322.verizon-gni.net [71.245.114.1]
3 B3322.CMDNNJ-LCR-21.verizon-gni.net [100.41.205.92]
4 * * *
Computing statistics for 75 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Deezly_PC.mynetworksettings.com [192.168.1.151]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% CR1000A.mynetworksettings.com [192.168.1.1]
0/ 100 = 0% |
2 2ms 0/ 100 = 0% 0/ 100 = 0% lo0-100.CMDNNJ-VFTTP-322.verizon-gni.net [71.245.114.1]
0/ 100 = 0% |
3 4ms 0/ 100 = 0% 0/ 100 = 0% B3322.CMDNNJ-LCR-21.verizon-gni.net [100.41.205.92]

Trace complete.

I streamed a 4K movie on my Apple TV and ran the command again on my windows PC here's the results.

Tracing route to us-east9283.discord.gg [66.22.231.51]
over a maximum of 30 hops:
0 Deezly_PC.mynetworksettings.com [192.168.1.151]
1 CR1000A.mynetworksettings.com [192.168.1.1]
2 * lo0-100.CMDNNJ-VFTTP-322.verizon-gni.net [71.245.114.1]
3 B3322.CMDNNJ-LCR-22.verizon-gni.net [100.41.205.94]
4 * * *
Computing statistics for 75 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Deezly_PC.mynetworksettings.com [192.168.1.151]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% CR1000A.mynetworksettings.com [192.168.1.1]
20/ 100 = 20% |
2 1ms 20/ 100 = 20% 0/ 100 = 0% lo0-100.CMDNNJ-VFTTP-322.verizon-gni.net [71.245.114.1]
1/ 100 = 1% |
3 4ms 21/ 100 = 21% 0/ 100 = 0% B3322.CMDNNJ-LCR-22.verizon-gni.net [100.41.205.94]

Trace complete.

C:\Users\Matth>tracert 8.8.8.8

Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms CR1000A.mynetworksettings.com [192.168.1.1]
2 <1 ms <1 ms <1 ms lo0-100.CMDNNJ-VFTTP-322.verizon-gni.net [71.245.114.1]
3 6 ms 3 ms 3 ms B3322.CMDNNJ-LCR-21.verizon-gni.net [100.41.205.92]
4 * * * Request timed out.
5 * * * Request timed out.
6 5 ms 5 ms 5 ms 0.ae1.GW7.EWR6.ALTER.NET [140.222.2.227]
7 6 ms 6 ms 6 ms customer.alter.net [63.125.96.10]
8 5 ms 5 ms 6 ms 142.251.249.123
9 5 ms 5 ms 5 ms 142.251.60.231
10 6 ms 6 ms 6 ms dns.google [8.8.8.8]

C:\Users\Matth>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Deezly_PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : mynetworksettings.com

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . : mynetworksettings.com
Description . . . . . . . . . . . : Realtek Gaming 2.5GbE Family Controller
Physical Address. . . . . . . . . : C8-7F-54-6E-1B-39
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2600:4040:e0a7:da00:24d0:96b1:e695:2be5(Preferred)
Temporary IPv6 Address. . . . . . : 2600:4040:e0a7:da00:9d6d:24ea:65bc:fd17(Preferred)
Link-local IPv6 Address . . . . . : fe80::8ba7:9046:e96f:732f%9(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.151(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, June 9, 2023 11:33:32 PM
Lease Expires . . . . . . . . . . : Saturday, June 10, 2023 11:33:32 PM
Default Gateway . . . . . . . . . : fe80::7a67:eff:fed1:54f2%9
192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 281575252
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-2C-14-ED-4F-C8-7F-54-6E-1B-39
DNS Servers . . . . . . . . . . . : 2600:4040:e0a7:da00::1
192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Ethernet 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TAP-NordVPN Windows Adapter V9
Physical Address. . . . . . . . . : 00-FF-8D-8E-7D-8D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : RZ608 Wi-Fi 6E 80MHz
Physical Address. . . . . . . . . : 10-6F-D9-DA-44-D3
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 12-6F-D9-DA-64-F3
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
Physical Address. . . . . . . . . : 12-6F-D9-DA-74-E3
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter VMware Network Adapter VMnet1:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : VMware Virtual Ethernet Adapter for VMnet1
Physical Address. . . . . . . . . : 00-50-56-C0-00-01
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::80eb:8c1a:ec83:df49%18(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.85.1(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, June 9, 2023 8:33:26 PM
Lease Expires . . . . . . . . . . : Saturday, June 10, 2023 12:03:20 AM
Default Gateway . . . . . . . . . :
DHCP Server . . . . . . . . . . . : 192.168.85.254
DHCPv6 IAID . . . . . . . . . . . : 654331990
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-2C-14-ED-4F-C8-7F-54-6E-1B-39
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter VMware Network Adapter VMnet8:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : VMware Virtual Ethernet Adapter for VMnet8
Physical Address. . . . . . . . . : 00-50-56-C0-00-08
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5330:2c19:d9d8:9d18%19(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.61.1(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, June 9, 2023 8:33:19 PM
Lease Expires . . . . . . . . . . : Saturday, June 10, 2023 12:03:18 AM
Default Gateway . . . . . . . . . :
DHCP Server . . . . . . . . . . . : 192.168.61.254
DHCPv6 IAID . . . . . . . . . . . : 671109206
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-2C-14-ED-4F-C8-7F-54-6E-1B-39
Primary WINS Server . . . . . . . : 192.168.61.2
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 10-6F-D9-DA-44-D4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Also here is a WinMTR when I'm Streaming a 4K movie and trying to talk on Discord.

Thanks for the help