Massive Ping Spikes

Michael Swarly

Reputable
Jun 1, 2016
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Hello, I frequently play a game known as League of Legends and this issue has occurred for 2 months now where the ping would spike to 300-400 ms for 2 minutes straight going back down to 75 even though when I ping the NA server it would show http://prntscr.com/j68zdb which is an average ping of 31ms and sometimes peaking 60-70 which is nowhere in the range of my average ms in game which is 75, and even having to peak 400 for more than 2 minutes. It may help to know I live in Maricopa,Arizona and was wondering if this is normal to have these spikes, it is not just league of legends as well, it is also other games such as PUBG, and Fortnite.

I am running an ethernet connection, with a technicolor C2100T router, under the Centurylink ISP.
Speedtest I did on league of legends ( ran three times for closer estimates)
1: http://prntscr.com/j692ph
2: http://prntscr.com/j692wh
3: http://prntscr.com/j6930l
Speedtest I did: http://prntscr.com/j68zdb
Any help is appreciated thank you, and please tell me any more information you may inquire!
Thank you,
Michael
 
1) Check your cables, try different cables if you can. A bad cable can cause this problem.
2) Go to dslreports.com and run a Line Quality Test. This will tell you if the problem is on the public side of your router.
3) Run an extended ping (ping x.x.x.x -t) to your gateway to see if you are getting any lag spikes on the private side.
 
This confirms you have consistently high latency on your connection, but it doesn't show any spiking or packet loss.

Next I would run a smoke ping (24 hours). This will help identify if where the latency is coming from (which hop). More importantly, it will help you identify whether this latency is appearing withing your ISP or between you and your ISP. Let me know what you find.
 
BTW: The Smoke Ping should also identify lag spikes that might have been missed by the Line Quality Test since it runs over an extended period of time. But not only will it identify the spike, but also which network hop is causing it.

Alternately, you have a solid 75ms connection and something on your computer is creating the spikes. Anyway, I hope you get the smoke ping results and they shed some light on your problem.
 
When it comes to lag spikes, I want to know where they're coming from.

-If the lag spikes are coming from a node within your ISP, you need to contact them. (Smoke Ping/Line Quality Test)
-If it's between you ISP and your router, you need to look at the physical cable connection between you and your ISP. This may involve having an ISP tech come look at your house wiring and checking signal levels.
-If it's coming from your Router, you want to look for a firmware update.
-If it's on your private network, It could be a problem with your wiring, it could be coming from your computer, or another computer on the internal LAN that has some type of infection.

Network lag spikes can also be created if you are maxing your Internet bandwidth. So if you have an 10Mb connection to the internet and people are streaming netflix while you're gaming, there could be moments when the line is saturated and you get lag. I personally allocate 15Mb per person that might stream in my house to make sure I always have extra bandwidth. We can potential run 3 streams, so we have a 45Mbps internet connection.

Lag spikes can also be caused by bad LAN connections. This can be a bad ethernet cable or wifi connection that experiences interference. Wifi interference comes from other wifi devices or sometimes microwaves (on 2.4Ghz).

In my experience, it's just easier to diagnose the public side of you router first with Line Quality Tests and Smoke pings. You can get solid data that can easily pinpoint the problem. If you finished your Smoke Ping and there's no issues on the public side, it's time to start diagnosing your private network.

To do that, I'd start by using extended pings, hopefully from two computers. The first is to google, the second is to your gateway:
ping 8.8.8.8 -t
ping 192.168.1.1 -t (usually either 10.1.1.1 or 192.168.1.1, but use your gateway)
Make the ping CMD windows big enough that you can watch it scroll. You're watching to correlate spikes in latency. It's hard to see huge spike when you ping your gateway, so by pinging 8.8.8.8 you get an amplified result that can be easily to see.

By running this on two computers, you can see if both are having the same issue, or if it's only your computer.
- If your gateway pings are perfectly consistent and your 8.8.8.8 pings have spikes, then you might have a program with your router.
- If both of your computer have ping issues on both destinations, you have a problem on your network (router, cabling, or possibly computer virus)
- If only your computer, then your network isn't lagging at all, your computer is lagging. This gets into a whole other territory of diagnostics. The easiest and most time consuming solution is to perform a clean install of windows and just start over. But before you do that, try turning off your virus protection and disabling any non essential programs that might be running in case they are the culprit.

Easy things to try:
Swap ethernet cables.
If Internet is using a cable modem, make sure you don't have extra live jacks in the house with nothing connected to them.
Turn off virus protection (for testing)
Reset your router (I rarely do a factory reset, usually just rebooting can help if this is the problem)
Make sure you router is connected to the wall with the right cable. (this can be a big issue with cable modems using cheap coax)
Turn off all other computers in the house while you play game (for testing to see if the problem is being introduced by one of them)
Test when no one is streaming.
Ensure your wifi is secure and you don't have neighbors piggy backing all your bandwidth.
If you're on wifi, try connecting over ethernet (I think you said you're on ethernet, but not sure if this is your computers connection or not.)
 
Well you're definitely getting spikes internally. This could be your router or the cabling from your router to your computers. Since it shows up on both machines, I'm less inclined to think there's anything wrong with the computers themselves. What's your home network look like?