Question MasterAir MA620P and Aura Sync

[middcore]

Cooler Master bills the MasterAir MA620P as compatible with Asus Aura Sync. Can anybody help me figure out how to actually make them work together?

I have a B450-F Strix motherboard with a pair of 4-pin RGB headers. The logical (indeed the only) way that I can see to connect the cooler to the board is to hook the included 4-pin Y splitter from the fans to one of those RGB headers, but when I do that the fan lights don't come on at all. The Aura app lets you change the colors for each RGB header individually so I tried cycling through various options for the header the cooler is connected to, but none of them yielded any result.

I know the lights on the cooler fans DO work and I didn't just receive a pair of defective fans, because if I connect them to the controller Cooler Master includes (which itself connects to a MOLEX) then the fan lights come on immediately and I can cycle through the colors/patterns using that in-line controller.

What am I doing wrong here? Is the Aura Sync compatibility with the MA620P less than Cooler Master is billing it to be? Or is this a problem with Aura, which is by all reports a notoriously buggy piece of software?

 

[Lutfij]

According to step # 14 in your manual for the cooler, did you make sure the arrow on the 4 pin connector for the fans is corresponding with the +12v pin on the motherboard's header? Which BIOS version are you on?

 

[middcore]

According to step # 14 in your manual for the cooler, did you make sure the arrow on the 4 pin connector for the fans is corresponding with the +12v pin on the motherboard's header? Which BIOS version are you on?

Yes, the arrow is lined up. Can't guarantee it wasn't on their both ways at different times when I was plugging and replugging it trying to get it to work before I noticed the arrow, but I verified it now.

Not sure about BIOS version, I'd have to check, but the board is fresh out of the box purchased last week, I haven't updated it.