[SOLVED] Matshita BD-MLT UJ240ES will play DVDs, but not Blu-Rays

[mgnumes]

I recently purchased a USB Blu-Ray player, Matshita BD-MLT UJ240ES.

When I first plugged it into my laptop (Windows 10 Home), it seemed to work well and would play DVDs and Blu-Rays with no issue. I am using PowerDVD 20.

Not long after, it started acting up a little bit. If I had the disc in and came back to it hours or days later, it wouldn't continue where it left off and sometimes I had to restart. I tried many different combinations of the USB data connection, the USB power connection to my PC and also the power connection to a USB AC/DC adapter. I had moderate, but frustrating results. Sometimes it would work, sometimes it wouldn't. Sometimes I would have to restart my computer.

Now, it will not play Blu-Rays at all. It WILL play DVDs, though.

To verify it wasn't my laptop or USB ports, I tried a separate USB Blu-Ray player and it worked with no issue.

The driver is:
Microsoft
6/21/2006
10.0.19041.1266

I have seen some other recommendations like Uninstalling the device, then restarting my laptop. I have tried that and it did not work. I could not find any other drivers for this device.

 

[MrLitschel]

Since you tried another USB Blu-Ray Player and it worked with no issue, it may be a problem with PowerDVD 20. The latest PowerDVD 20 build is 3223 but is only available for those who purchased it (not bundled). If it was bundled with your laptop, the laptop manufacturer may have updates available.

https://www.cyberlink.com/support/index.html

 

[mgnumes]

Since you tried another USB Blu-Ray Player and it worked with no issue, it may be a problem with PowerDVD 20. The latest PowerDVD 20 build is 3223 but is only available for those who purchased it (not bundled). If it was bundled with your laptop, the laptop manufacturer may have updates available.

https://www.cyberlink.com/support/index.html

It does not look to be associated with any Software. The player worked with the version of PowerDVD20 I had fine for a while. I also used it with Leawo previously with no issue and now it won't read the disc. In addition, Windows Explorer will either (a) not recognize the drive or (b) recognize the drive for a moment, but not denote that it is a Blu-Ray disc. Then the drive will disappear.

 

[MrLitschel]

I would hazard that the Drive has given up the ghost. When Windows Explorer either does not recognize the drive or recognize the drive for a moment and disappears, it indicates a classic CD/DVD hardware device failure.