MATSHITA DVD-RAM UJ8A0AS Firmware Update? (Cyclic Redundancy Check Install Error TS3)

[Curls]

Okay so, recently I've been having trouble trying to install Sims 3, and I've been given cyclic redundancy check error and I/O Device error (mainy CRC). My DVD drive downloaded SIms 2 well so I know it's able to read the DVDs. I have a feeling I should see if it needs any updates, but then it said its uptodate. I don't believe that, since the DVD date says 2006 lol. So, I'm wondering if there's any firmware update for it to see if it helps. if you have other smooth ways to bypass this error, please share!
NOTE:
*If you provide a website, please confirm it is safe. I'm not downloading anything from websites that doesn't seem trustworthy.
*If you have any options to fix the error, feel free to comment!
SPECS:
Windows 7 Professional
MATSHITA DVD-RAM UJ8A0AS

Here's how it looks (this isn't from my pc):

http://prntscr.com/7dkfka

 

[scout_03]

see this from microsoft http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/matshita-dvd-ram-driver-not-working-since-windows/50348143-2e48-4cce-8609-701cb52935fe

 

[Curls]

see this from microsoft http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/matshita-dvd-ram-driver-not-working-since-windows/50348143-2e48-4cce-8609-701cb52935fe

But you see, it's not like that. It can read every DVD I insert, but Sims 3 installation it has problems. Will the 'Fix It' tool help the error?

 

[scout_03]

check the dvd for scratch if it read all others .

 

[Curls]

check the dvd for scratch if it read all others .

Did that, nothing worked. Is there any updates for my DVD ROM?

 

[scout_03]

no update could solve a bad dvd try it in another dvd reader to see if you still have the same issue .

 

[Curls]

no update could solve a bad dvd try it in another dvd reader to see if you still have the same issue .

You think my DVD ROM is bad? What makes you say that?

 

[scout_03]

the dvd rom is working with all the other dvd so it is the game dvd that have something .

 

[Curls]

the dvd rom is working with all the other dvd so it is the game dvd that have something .

Yeah, and EA doesn't want to own up to it. I don't know what to do, do you have any suggestions?

 

[Dark Lord of Tech]

I think it's bad media ,installation DVD is damaged.

 

[Curls]

I think it's bad media ,installation DVD is damaged.

Really? Do you think if I try to rearrange the files into a different place, do you think it'll work or no?

 

[scout_03]

wont work this dvd is useless try to get a copy of it and use your serial number to install it .