Media transfer iPhone

[leonkennedy737]

I cannot seem to transfer photos and videos (4K) from iphone 8 plus to PC (Windows 10). I get an error ''This device is unreachable". I tried transfer 4-5 number of files and I still get the same error.
A few months ago I was able to transfer 4K files easily without any issues on Windows 7 computer.
In some forums, it was suggested "Keep Originals" should be checked, not "Automatic." I tried that as well, but it compresses video quality dramatically. For e.g. 155mb video file was compressed to 50mb. I airdropped video file to MacBook Pro with the same result.
This is so frustrating. Media transfer should be a simple copy-paste task.

I feel like throwing away my iPhone and MacBook. But then again, I don't have any kidneys left to trade for new devices.

 

[Colif]

This agrees with the not automatic statement - https://discussions.apple.com/thread/8442216
I found the post you mentioned about Keep originals, I won't link it
Here are a few suggestions - don't download their PC repair tool - https://windowsreport.com/device-is-unreachable-fix/
This company has an extra one that might help - https://www.easeus.com/ios-tips/iphone-the-device-is-unreachable-windows-10.html

 

[leonkennedy737]

Thanks for your response Colif.
I downloaded iMazing 2 to transfer media. I can easily download all media from iMazing software. Photos are in High Efficiency Image File Format (HEIF) which compresses 5mb file to 2.5mb. And videos are in High Efficiency Video Format which compresses 100mb files to 50 mb. It’s so frustrating. Windows won’t open HEIF file without a codec. Microsoft store has codec extension which does not work.
So far I have tried every method to transfer media. There is no easy way to transfer 4K videos and images.
F*#k you Apple.