Question Memory Management Error, What does my log mean?

[fox436]

Here is the results of a Windows Memory Diagnostic test I ran and viewed in my events viewer.

My PC Specs:

CPU- i7-9700k @3.60GHz
32 GB RAM @ 4x8GB, 3200MHz
Asus Z390-A Motherboard
Zotac RTX 3070, 8GB
Windows 10 Pro 64-bit ver. 21H2

My event log details of the windows memory management test:

Log Name: System
Source: Microsoft-Windows-MemoryDiagnostics-Results
Date: 10/27/2022 2:29:33 AM
Event ID: 1102
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: PC-III
Description:
The Windows Memory Diagnostic tested the computer's memory and detected hardware errors. To identify and repair these problems, contact the computer manufacturer
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-MemoryDiagnostics-Results" Guid="{5f92bc59-248f-4111-86a9-e393e12c6139}" />
<EventID>1102</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2022-10-27T07:29:33.8190556Z" />
<EventRecordID>56990</EventRecordID>
<Correlation />
<Execution ProcessID="9844" ThreadID="9848" />
<Channel>System</Channel>
<Computer>PC-III</Computer>
<Security UserID="S-1-5-18" />
</System>
<UserData>
<Results xmlns="http://manifests.microsoft.com/win/2005/08/windows/Reliability/Postboot/Events">
<LaunchType>Manual</LaunchType>
<CompletionType>Fail</CompletionType>
<MemorySize>32685</MemorySize>
<TestType>10</TestType>
<TestDuration>4159</TestDuration>
<TestCount>12</TestCount>
<NumPagesTested>8311670</NumPagesTested>
<NumPagesUnTested>1815</NumPagesUnTested>
<NumBadPages>8</NumBadPages>
<T1NumBadPages>8</T1NumBadPages>
<T2NumBadPages>8</T2NumBadPages>
<T3NumBadPages>8</T3NumBadPages>
<T4NumBadPages>8</T4NumBadPages>
<T5NumBadPages>8</T5NumBadPages>
<T6NumBadPages>0</T6NumBadPages>
<T7NumBadPages>0</T7NumBadPages>
<T8NumBadPages>0</T8NumBadPages>
<T9NumBadPages>0</T9NumBadPages>
<T10NumBadPages>0</T10NumBadPages>
<T11NumBadPages>0</T11NumBadPages>
<T12NumBadPages>0</T12NumBadPages>
<T13NumBadPages>0</T13NumBadPages>
<T14NumBadPages>0</T14NumBadPages>
<T15NumBadPages>0</T15NumBadPages>
<T16NumBadPages>0</T16NumBadPages>
</Results>
</UserData>
</Event>

 

[SkyNetRising]

Probably have to reduce memory overclock.
Can you show screenshots from CPU-Z - memory and spd sections?
(upload to imgur.com and post link)

 

[fox436]

Im unsure what that is referring to. Can you elaborate how to do this?

 

[SkyNetRising]

Im unsure what that is referring to. Can you elaborate how to do this?

Download CPU-Z,
run it,
make requested screenshots,
upload to imgur.com and
post link to your images.

https://www.cpuid.com/softwares/cpu-z.html

 

[fox436]

Ok, I think I have what you are asking. Thank you for taking the time to help me by the way! Here are the images as requested (I think!)

https://imgur.com/a/HBfmrAd

View: https://imgur.com/a/HBfmrAd

 

[SkyNetRising]

Are those memory modules separately purchased?
Or are they from a kit (multiple modules sold together in single package)?

Make sure DDR voltage is set to 1.35V in BIOS.
Run memtest and check your ram.
It might be necessary to reduce DRAM frequency to 3000mhz or 2933mhz (or even lower 2800mhz, 2666mhz).
This requires testing.

 

[fox436]

The voltage is already at 1.35, the frequency is already at 2666MHz, and the X.M.P. Profile in the UEFI is enabled. When disabling this feature, the screen does not produce an image after rebooting and getting past the splash screen/BIOS option. After re-enabling the X.M.P. Feature, I get the splash screen on my secondary monitor, I’m given an option to repair windows since it did not seem to start properly. I’m leaning toward this being a software issue since I’ve had this PC for two years (parts I bought separately and assembled myself) and have had zero issues until very recently.

edit: after performing a system repair, it booted to the windows login screen, where it then crashed again with a blue screen, this time stating System Service Exception.

 

[SkyNetRising]

From your screenshots - DRAM frequency is 3200mhz (1600 x2 ).
If it was 2666mhz, then CPU-Z would show 1333mhz.

You didn't answer this:

Are those memory modules separately purchased?
Or are they from a kit (multiple modules sold together in single package)?

 

[fox436]

From your screenshots - DRAM frequency is 3200mhz (1600 x2 ).
If it was 2666mhz, then CPU-Z would show 1333mhz.

You didn't answer this:

I’m not sure where to look then, because when I examined this information in the UEFI it was already set to what was recommended. The X.M.P. Profile was enabled as I said, disabling it caused the system to not boot past the splash screen. As for the memory, it was bought together at the same time from the same vendor back in Jan 2021.

 

[SkyNetRising]

I’m not sure where to look then, because when I examined this information in the UEFI it was already set to what was recommended.

Look in -

BIOS Advanced Mode/AI Tweaker/Dram Frequency.​

(show screenshots, if you can't find it)​

Set DRAM frequency to 3000mhz.
CPU-Z should show 1500mhz after that.

As for the memory, it was bought together at the same time from the same vendor back in Jan 2021.

So they were bought as separate modules. Right?
Not as dual channel or quad channel kit.