"memory ten" "memoryten.com"
Memory Ten
memoryten.com memoryten.com
Needed a specific type of USB stick for a data recovery job. Very hard to find, and thought I had lucked out when I located stock for sale and available on http://www.memoryten.com/
Ordered the drive (a 2gb Sandisk) usb. It cost $30 to including shipping from the USA.
http://prntscr.com/2lhtsj
We paid immediately, and awaited the order to arrive, which it did, within a few days, in a courier envelope.
I was surprised when I opened it to find a totally different flash drive model inside.
I emailed them 23 dec advsing they had sent the wrong item.
http://prntscr.com/2lhuho
No response 2 weeks later, so I emailed them again
http://prntscr.com/2lhunj
No response 11 days later, so I emailed them again
http://prntscr.com/2lhuwd
I get an email the next day (this is 26 days after the initial purchase!) admitting they made a mistake and offering for me to spend another $10 and they would ship it to me for free. I had already explained, via email, *twice*, that a substitute item would not work, and that I needed the original item. Obviously they had not even read any of the preceding emails.
I emailed them and asked that they refund my money, as the item they had sent was not what I ordered.
http://prntscr.com/2lhvqq
several days later later, and still no response from them. I emailed again.
http://prntscr.com/2lhvw7
That was yesterday afternoon. Another day has elapsed (5 days since I requested a refund, one month after the item was ordered) and "no response" from them! Again!. That was when I did a quick search online and found this thread.
Needless to say, I will never be dealing with them again. This is some of the worst service I have seen in a long time, and I wanted to jot this all down for anyone else thinking of dealing with them in future.
8 emails. One month of our time, and our customer's time, wasted. Our mistake was dealing with them in the first place.