I recently built my own pc for the first time.
This is the spec:
I'm hoping I matched everything well enough.
Been working great. Wouldn't let me load Spotify exe, forced me to load from MS app store then Spotify blue screened the computer each time running for a few minutes, so I stopped using it and disabled it's auto start and had no problem with that since, all good, fast running, fast start up, really happy.
However the other day I returned to the machine left on and discovered it continually cycling start up and "automically repairing".
I'm coming to a question about memory but this is the background in case I don't know it's important.
I started up with bootable win10 USB entered repair and ran the following repairs:
bootrec /FixMbr
bootrec /FixBoot
bootrec /ScanOs
bootrec /RebuildBcd
These succeeded except bootrec /FixBoot which said access denied.
I ran checkdsk on the main drive (SSD) with the os on it and this completed without any errors.
Symptoms still persisted.
Tried a Win10 Pro reinstall which appeared each time to progress successfully, but blue screened every time (uncaught system exception) at around 20% progress, retried this a few times, same blue screen.
Subsequent to this I created an auto boot USB of memtest86. I have two modules of 8GB RAM each, see above. I ran all 10 tests individually and every test failed indicating "too many" errors found to be able to continue. Aborting test.
Test 1 and 10 failed for all addresses in the range 7984 - 7999 (MB?), tests 2 to test 9 all failed for the address range 7984 - 8191 (MB?).
This was consistently repeatable.
Oddly I think the tests indicated they were using an access speed of 1900 or similar rather than 2400.
I would be really grateful for some advice.
It may seem obvious, but I have no experience with this at all so looking for advice. Is the memory issue enough for an RMA to the retailer? How should I best present this to them, to hopefully get a cooperative response?
Also, is the memory issue the likely cause of the initial boot failure symptoms described above, is it likely the only cause or do the symptoms suggest other likely issues and given my actions to remedy this so far, if I 'do' replace the memory, what precautions should I take in selecting the best memory for the system, above, and what install/os/boot fixes or restablisation so to speak should I carry out following installing the new memory.
Thank you so much.
Andrew
This is the spec:
- Gigabyte Z270-HD3 LGA1151 DDR4 ATX Motherboard
- Corsair, CX500 PSU.
- Intel Core i5 8500
- Corsair, Vengeance LPX, DDR4 8GB 2400 Mhz. x 2
- Samsung, V-NAND SSD 860 EVO.
- Win10 Pro.
I'm hoping I matched everything well enough.
Been working great. Wouldn't let me load Spotify exe, forced me to load from MS app store then Spotify blue screened the computer each time running for a few minutes, so I stopped using it and disabled it's auto start and had no problem with that since, all good, fast running, fast start up, really happy.
However the other day I returned to the machine left on and discovered it continually cycling start up and "automically repairing".
I'm coming to a question about memory but this is the background in case I don't know it's important.
I started up with bootable win10 USB entered repair and ran the following repairs:
bootrec /FixMbr
bootrec /FixBoot
bootrec /ScanOs
bootrec /RebuildBcd
These succeeded except bootrec /FixBoot which said access denied.
I ran checkdsk on the main drive (SSD) with the os on it and this completed without any errors.
Symptoms still persisted.
Tried a Win10 Pro reinstall which appeared each time to progress successfully, but blue screened every time (uncaught system exception) at around 20% progress, retried this a few times, same blue screen.
Subsequent to this I created an auto boot USB of memtest86. I have two modules of 8GB RAM each, see above. I ran all 10 tests individually and every test failed indicating "too many" errors found to be able to continue. Aborting test.
Test 1 and 10 failed for all addresses in the range 7984 - 7999 (MB?), tests 2 to test 9 all failed for the address range 7984 - 8191 (MB?).
This was consistently repeatable.
Oddly I think the tests indicated they were using an access speed of 1900 or similar rather than 2400.
I would be really grateful for some advice.
It may seem obvious, but I have no experience with this at all so looking for advice. Is the memory issue enough for an RMA to the retailer? How should I best present this to them, to hopefully get a cooperative response?
Also, is the memory issue the likely cause of the initial boot failure symptoms described above, is it likely the only cause or do the symptoms suggest other likely issues and given my actions to remedy this so far, if I 'do' replace the memory, what precautions should I take in selecting the best memory for the system, above, and what install/os/boot fixes or restablisation so to speak should I carry out following installing the new memory.
Thank you so much.
Andrew