Question Memory upgrade goes horribly wrong

Feb 11, 2020
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I have HP Pavilion dv6-21em Intel Core i3 CPU M 330 2.13GHz with 2x2GB RAM, my laptop supports up to 8GB upgrade. I needed upgrade and I went to Crucial website and their analytics showed compatible memory Crucial 8GB Kit (2 x 4GB) DDR3L-1600 SODIMM. Since it was out of stock I find Kinston SODIMM DDR3L 1600 4GB so the same specific just different manufacturer. And my luck it won't work.

After installation I got blue screen 'Your PC run into problemm and needs to restart', after that black screen 'Preparing Automatic Repair' and it just keeps going like that in circle.

When I click ESC and enter into Startup, in BIOS it shows 8GB memory and after running a memory test it shows 'memory test pass' so that means that there is nothing wrong with the memory.

I tried putting just 1 stick, replacing their position but always the same.

Could someone please tell me can I use this memory at all or is there any additional tweak that I shoud take in resolving this matter.

Thanks!
 

Ralston18

Titan
Moderator
Two issues that need to be addressed:

1) Identifying/confirming the RAM modules and configurations supported by your laptop.

2) Finding and purchasing the applicable 2 x 4 GB RAM kit. A matched set is necessary.

Start by going to HP's website to find #1 above. Then, #2, go to 3 or 4 RAM manufacturers' to compare RAM specs and confirm compatibility with your laptop.

Details matter. Read the documentation including notes and fine print.
 

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