I recently built my own computer about 5 months ago and starting around 2 months ago I started having an issue where my computer would encounter a blue screen error with varying error messages saying "Your PC ran into a problem and needs to restart. We're just collecting some error info and then we'll restart for you".
I use my desktop everyday after getting back from work, and probably encounter this error 3 days or so out of the week (so not every time i use my computer). Most of the time what happens is i'll start my computer up and will immediately encounter this error, then my computer will automatically restart and work fine for the rest of the night. However i've also had issues where a couple of times while i'm using my computer it will all of a sudden crash and i will encounter this blue screen error and computer will turn off.
I would like advice on how to troubleshoot whether or not this is a driver issue or a hardware issue, and how i should go about solving this.
My Build:
CPU: AMD - Ryzen 5 1600 3.2GHz 6-Core Processor
Motherboard: Gigabyte - GA-AB350-GAMING 3 ATX AM4
Memory: Corsair - Vengeance LPX 16GB (2 x 8GB) DDR4-3000 Memory
Storage: Western Digital - Blue 250GB 2.5" Solid State Drive Western Digital - Caviar Blue 1TB 3.5" 7200RPM Internal Hard Drive
Video Card: Asus - GeForce GTX 1070 8GB STRIX Video Card
Case: Cooler Master - MasterBox 5 (Black) ATX Mid Tower Case
Power Supply: EVGA - 650W 80+ Gold Certified Semi-Modular ATX Power Supply
Mini Dump Error:
Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
Online Crash Dump Analysis Service
See http://www.osronline.com for more information
Windows 8 Kernel Version 16299 MP (12 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 16299.15.amd64fre.rs3_release.170928-1534
Machine Name:
Kernel base = 0xfffff802`78c06000 PsLoadedModuleList = 0xfffff802`78f6d110
Debug session time: Sun Feb 18 23:47:23.648 2018 (UTC - 5:00)
System Uptime: 3 days 3:20:40.305
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
MEMORY_MANAGEMENT (1a)
# Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000061948, The subtype of the bugcheck.
Arg2: 000000001585f311
Arg3: 0000000000000001
Arg4: 000000001585f311
Debugging Details:
------------------
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
BUGCHECK_STR: 0x1a_61948
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: svchost.exe
CURRENT_IRQL: 2
LAST_CONTROL_TRANSFER: from fffff80278dc7954 to fffff80278d7b430
STACK_TEXT:
fffffd0d`df8a03f8 fffff802`78dc7954 : 00000000`0000001a 00000000`00061948 00000000`1585f311 00000000`00000001 : nt!KeBugCheckEx
fffffd0d`df8a0400 fffff802`78c89ae3 : 0a000003`cfea6c62 00000000`00000000 00000000`00000001 00000000`00000001 : nt!MiDereferenceIoPages+0xccea8
fffffd0d`df8a04b0 fffff802`78c2999b : ffffb606`9abdc040 00000000`00000000 ffffc713`50200000 ffffb4e3`89a81000 : nt!MiDeletePteRun+0x553
fffffd0d`df8a0630 fffff802`790a5849 : ffffb606`a2ba3a80 fffff802`78e2cb15 ffffdb00`00000000 ffffb606`a2ba3580 : nt!MiDeletePagablePteRange+0x27b
fffffd0d`df8a07b0 fffff802`78c29c95 : 00000000`00000000 00000000`0bcb5000 ffffb606`a2ba3580 ffffb606`a2ba3580 : nt!MiDeleteVadBitmap+0x55
fffffd0d`df8a07f0 fffff802`790a573f : ffffb606`a2ba3580 00000000`00000000 ffffb606`a2ba3858 ffffb606`a2ba3b48 : nt!MiDeleteFinalPageTables+0x109
fffffd0d`df8a08b0 fffff802`78c27fab : ffffb606`a2ba3580 ffffb606`a2ba3858 ffffb606`9abdc040 ffffb606`a2ba3580 : nt!MmDeleteProcessAddressSpace+0x5f
fffffd0d`df8a0900 fffff802`7913a0be : ffffb606`a2ba3858 ffffb606`a2ba3550 ffffb606`a2ba3858 00000000`00000000 : nt!PspProcessDelete+0x19b
fffffd0d`df8a09a0 fffff802`78c51a36 : 00000000`00000000 00000000`00000000 ffffb606`a2ba3858 ffffb606`a2ba3580 : nt!ObpRemoveObjectRoutine+0x7e
fffffd0d`df8a0a00 fffff802`790a54e2 : 00000000`00000000 ffffb606`9ad4da28 ffffb606`9ad4da28 00000000`00000000 : nt!ObfDereferenceObjectWithTag+0xc6
fffffd0d`df8a0a40 fffff802`7913a0be : fffff802`78ce1900 ffffb606`9ad4d350 fffff802`78ce1900 ffffb606`9ad4d350 : nt!PspThreadDelete+0x1d2
fffffd0d`df8a0ab0 fffff802`78c51a36 : 00000000`00000000 00000000`00000000 fffff802`78ce1900 ffffb606`9ad4d380 : nt!ObpRemoveObjectRoutine+0x7e
fffffd0d`df8a0b10 fffff802`78ce1972 : 00000000`00000000 00000000`00000000 ffffb606`9a6d82a0 ffffb606`9ad4d998 : nt!ObfDereferenceObjectWithTag+0xc6
fffffd0d`df8a0b50 fffff802`78c414d5 : ffffb606`9abdc040 ffffb606`9a6d82a0 ffffb606`9a6d8200 fffff806`ed2f4150 : nt!PspReaper+0x72
fffffd0d`df8a0b80 fffff802`78d1cb87 : ffffb606`9abdc040 00000000`00000080 ffffb606`9a6fe440 ffffb606`9abdc040 : nt!ExpWorkerThread+0xf5
fffffd0d`df8a0c10 fffff802`78d82be6 : fffff802`77bf0180 ffffb606`9abdc040 fffff802`78d1cb40 00000000`00000000 : nt!PspSystemThreadStartup+0x47
fffffd0d`df8a0c60 00000000`00000000 : fffffd0d`df8a1000 fffffd0d`df89b000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
STACK_COMMAND: kb
FOLLOWUP_IP:
nt!MiDereferenceIoPages+ccea8
fffff802`78dc7954 cc int 3
SYMBOL_STACK_INDEX: 1
SYMBOL_NAME: nt!MiDereferenceIoPages+ccea8
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
DEBUG_FLR_IMAGE_TIMESTAMP: 5a7e7659
IMAGE_NAME: memory_corruption
FAILURE_BUCKET_ID: X64_0x1a_61948_nt!MiDereferenceIoPages+ccea8
BUCKET_ID: X64_0x1a_61948_nt!MiDereferenceIoPages+ccea8
Followup: MachineOwner
---------
I use my desktop everyday after getting back from work, and probably encounter this error 3 days or so out of the week (so not every time i use my computer). Most of the time what happens is i'll start my computer up and will immediately encounter this error, then my computer will automatically restart and work fine for the rest of the night. However i've also had issues where a couple of times while i'm using my computer it will all of a sudden crash and i will encounter this blue screen error and computer will turn off.
I would like advice on how to troubleshoot whether or not this is a driver issue or a hardware issue, and how i should go about solving this.
My Build:
CPU: AMD - Ryzen 5 1600 3.2GHz 6-Core Processor
Motherboard: Gigabyte - GA-AB350-GAMING 3 ATX AM4
Memory: Corsair - Vengeance LPX 16GB (2 x 8GB) DDR4-3000 Memory
Storage: Western Digital - Blue 250GB 2.5" Solid State Drive Western Digital - Caviar Blue 1TB 3.5" 7200RPM Internal Hard Drive
Video Card: Asus - GeForce GTX 1070 8GB STRIX Video Card
Case: Cooler Master - MasterBox 5 (Black) ATX Mid Tower Case
Power Supply: EVGA - 650W 80+ Gold Certified Semi-Modular ATX Power Supply
Mini Dump Error:
Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
Online Crash Dump Analysis Service
See http://www.osronline.com for more information
Windows 8 Kernel Version 16299 MP (12 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 16299.15.amd64fre.rs3_release.170928-1534
Machine Name:
Kernel base = 0xfffff802`78c06000 PsLoadedModuleList = 0xfffff802`78f6d110
Debug session time: Sun Feb 18 23:47:23.648 2018 (UTC - 5:00)
System Uptime: 3 days 3:20:40.305
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
MEMORY_MANAGEMENT (1a)
# Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000061948, The subtype of the bugcheck.
Arg2: 000000001585f311
Arg3: 0000000000000001
Arg4: 000000001585f311
Debugging Details:
------------------
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
BUGCHECK_STR: 0x1a_61948
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: svchost.exe
CURRENT_IRQL: 2
LAST_CONTROL_TRANSFER: from fffff80278dc7954 to fffff80278d7b430
STACK_TEXT:
fffffd0d`df8a03f8 fffff802`78dc7954 : 00000000`0000001a 00000000`00061948 00000000`1585f311 00000000`00000001 : nt!KeBugCheckEx
fffffd0d`df8a0400 fffff802`78c89ae3 : 0a000003`cfea6c62 00000000`00000000 00000000`00000001 00000000`00000001 : nt!MiDereferenceIoPages+0xccea8
fffffd0d`df8a04b0 fffff802`78c2999b : ffffb606`9abdc040 00000000`00000000 ffffc713`50200000 ffffb4e3`89a81000 : nt!MiDeletePteRun+0x553
fffffd0d`df8a0630 fffff802`790a5849 : ffffb606`a2ba3a80 fffff802`78e2cb15 ffffdb00`00000000 ffffb606`a2ba3580 : nt!MiDeletePagablePteRange+0x27b
fffffd0d`df8a07b0 fffff802`78c29c95 : 00000000`00000000 00000000`0bcb5000 ffffb606`a2ba3580 ffffb606`a2ba3580 : nt!MiDeleteVadBitmap+0x55
fffffd0d`df8a07f0 fffff802`790a573f : ffffb606`a2ba3580 00000000`00000000 ffffb606`a2ba3858 ffffb606`a2ba3b48 : nt!MiDeleteFinalPageTables+0x109
fffffd0d`df8a08b0 fffff802`78c27fab : ffffb606`a2ba3580 ffffb606`a2ba3858 ffffb606`9abdc040 ffffb606`a2ba3580 : nt!MmDeleteProcessAddressSpace+0x5f
fffffd0d`df8a0900 fffff802`7913a0be : ffffb606`a2ba3858 ffffb606`a2ba3550 ffffb606`a2ba3858 00000000`00000000 : nt!PspProcessDelete+0x19b
fffffd0d`df8a09a0 fffff802`78c51a36 : 00000000`00000000 00000000`00000000 ffffb606`a2ba3858 ffffb606`a2ba3580 : nt!ObpRemoveObjectRoutine+0x7e
fffffd0d`df8a0a00 fffff802`790a54e2 : 00000000`00000000 ffffb606`9ad4da28 ffffb606`9ad4da28 00000000`00000000 : nt!ObfDereferenceObjectWithTag+0xc6
fffffd0d`df8a0a40 fffff802`7913a0be : fffff802`78ce1900 ffffb606`9ad4d350 fffff802`78ce1900 ffffb606`9ad4d350 : nt!PspThreadDelete+0x1d2
fffffd0d`df8a0ab0 fffff802`78c51a36 : 00000000`00000000 00000000`00000000 fffff802`78ce1900 ffffb606`9ad4d380 : nt!ObpRemoveObjectRoutine+0x7e
fffffd0d`df8a0b10 fffff802`78ce1972 : 00000000`00000000 00000000`00000000 ffffb606`9a6d82a0 ffffb606`9ad4d998 : nt!ObfDereferenceObjectWithTag+0xc6
fffffd0d`df8a0b50 fffff802`78c414d5 : ffffb606`9abdc040 ffffb606`9a6d82a0 ffffb606`9a6d8200 fffff806`ed2f4150 : nt!PspReaper+0x72
fffffd0d`df8a0b80 fffff802`78d1cb87 : ffffb606`9abdc040 00000000`00000080 ffffb606`9a6fe440 ffffb606`9abdc040 : nt!ExpWorkerThread+0xf5
fffffd0d`df8a0c10 fffff802`78d82be6 : fffff802`77bf0180 ffffb606`9abdc040 fffff802`78d1cb40 00000000`00000000 : nt!PspSystemThreadStartup+0x47
fffffd0d`df8a0c60 00000000`00000000 : fffffd0d`df8a1000 fffffd0d`df89b000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
STACK_COMMAND: kb
FOLLOWUP_IP:
nt!MiDereferenceIoPages+ccea8
fffff802`78dc7954 cc int 3
SYMBOL_STACK_INDEX: 1
SYMBOL_NAME: nt!MiDereferenceIoPages+ccea8
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
DEBUG_FLR_IMAGE_TIMESTAMP: 5a7e7659
IMAGE_NAME: memory_corruption
FAILURE_BUCKET_ID: X64_0x1a_61948_nt!MiDereferenceIoPages+ccea8
BUCKET_ID: X64_0x1a_61948_nt!MiDereferenceIoPages+ccea8
Followup: MachineOwner
---------