[SOLVED] micro frame freeze watching Netflix or Amazon Video

[mrc.roncato]

Hi

i have chosen to open this topic in graphic cards because i think the issue is related to gpu.

i have two monitor 1080p connect to gpu via hdmi and dp port.
my gpu is a rtx 2070 and it should fully support dual monitor configuration.

when i try to watch a video on netflix or amazon prime video in dual monitor configuration there is not a smooth reproduction , but it seems like the video loses some frames from time to time.
it doesn't happen if i use only one monitor .
i have recently changed my gpu to solve this issue (i had got a gtx980) , but it has only reduced the frame skip.

please give me a hit to solve this.

Update:
-Fullspecs:
Computer Information:
Manufacturer: Gigabyte Technology Co., Ltd.
Model: To be filled by O.E.M.
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
CPU Family: 0x6
CPU Model: 0x3a
CPU Stepping: 0x9
CPU Type: 0x0
Speed: 3392 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce RTX 2070
DirectX Driver Name: nvldumd.dll
Driver Version: 25.21.14.1735
DirectX Driver Version: 25.21.14.1735
Driver Date: 12 11 2018
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce RTX 2070
VendorID: 0x10de
DeviceID: 0x1f07
Revision: 0xa1
Number of Monitors: 2
Number of Logical Video Cards: 2
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 3840 x 1080
Primary Display Size: 23.54" x 13.23" (26.97" diag)
59.8cm x 33.6cm (68.5cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 8191 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Altoparlanti (VIA HD Audio(Win

Memory:
RAM: 8151 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 2021632 Mb
Largest Free Hard Disk Block: 1406083 Mb
OS Install Date: gen 01 1970
Game Controller: None detected
VR Headset: None detected

Thanks

 

[Ralston18]

Update your post to include full system hardware specs and OS.

Use Task Manager or Resource Monitor to observe your system's performance while watching videos.

Open one or the other and observe your system for a few minutes. Learn how to navigate about, get a sense of the information being presented, and what all is happening in a stable configuation (i.e., you are doing nothing else.)

Slide the window to one side and leave open. Then watch some videos using one monitor and then both monitors.

Watch the tool for some bottleneck or conflict that may develop.