Microphone is picking up output sound even when mic muted

[magusviper]

So, I have bought a kingston hyperx cloud yesterday, and I'm very happy with it. One thing I'm absolutely not happy with, is the microphone. It's picking up my sound that's coming from my headset, even when muted. I have all my motherboard sound drivers installed. I have searched a lot on the internet, and apparently there are a lot of people who have this problem but no real fix worked for me. I've tried plugging it in the back, in the front, removing boost, al sorts of things. Now if you have any suggestions, please tell me.

My friend has the same headset, and he is experiencing the same problem. There is one fix we've found though. If we remove the remote, then it's pretty much gone (as seen here if you scroll down to the fifth page, and then the letter I: http://media.kingston.com/support/downloads/Cloud_Headset_UserManual.pdf).

Now, the fact that I pay 70 euro's for a headset but can't even use the remote is obviously rediculous, so that's why I'm looking for another solution. Besides, the cable would be too short for me if I'd do this. So, should we rma it? Does buying a sound card help?

 

[Michael John Scerri]

Are you windows 7 or 8.1

 

[magusviper]

Are you windows 7 or 8.1

Windows 8.1

 

[Michael John Scerri]

control panel > hardware and sound > sound > recording > double click on mic > under general tab click on device usage and select `dont use device (Disable)`

 

[magusviper]

control panel > hardware and sound > sound > recording > double click on mic > under general tab click on device usage and select `dont use device (Disable)`

This just turns off my microphone.

 

[Michael John Scerri]

thats the only thing you can do unless the mic is noise cancelling or you can tape a cotton bud over the mic so you reduce unwanted sound waves it usually works for me

 

[magusviper]

thats the only thing you can do unless the mic is noise cancelling or you can tape a cotton bud over the mic so you reduce unwanted sound waves it usually works for me

That's not really the problem though. If I mute the mic, the same thing happens so it's not audio that's leaking through my headset.

 

[Michael John Scerri]

So can you in detail describe whats happening

 

[helpstar]

Is your voice hearable as well or just the sound from the audio source.

 

[magusviper]

So can you in detail describe whats happening

So, when I listen to music or play a game, my friends on skype can hear my voice but also my music/game sound. When I mute my mic, they can still hear it. That's my problem.

 

[Michael John Scerri]

I think your case or laptop has an onboard mic

 

[magusviper]

I think your case or laptop has an onboard mic

Nope, it does not.

 

[helpstar]

They can still hear your voice or just the music/game sound if mic is muted?

 

[Japsquad]

I have the exact same problem, with the same headset.

 

[helpstar]

They can still hear your voice or just the music/game sound if mic is muted?

 

[Japsquad]

They can still hear your voice or just the music/game sound if mic is muted?

Just the music/game

 

[helpstar]

Then the audio configuration is not set correctly, could be windows, the tool you are using, e.g. Skype, or another sound chip onboard of the motherboard, even the graphics card could be the audio source, which is transmitting the music. Disable all other audio devices, check if the headset is set as default audio device and the microphone too

 

[Japsquad]

I disabled all other devices, the problem is still there.

 

[Japsquad]

The headset comes with some kind of remote (for volume and to mute the mic). You plug the red and green cables out of your headset into that remote, and then the red and green cables that come out of the remote, you plug into your PC. Now the weird thing is, when i just plug the red and green cables from the headset directly into my pc, without the remote, the problem is gone. But i Paid 80 Euros so i would like to be able to use the freakin remote.

Sorry for bad English, it's not my native language

 

[helpstar]

How exactly did you plugin the remote? Did you plug in the green and red jack into the motherboard from the remote or did you use additional adapters?

Of really all settings are correct and the headphone is installed correctly, most likely the remote box is defective. RMA it

 

[Japsquad]

I actually RMA'd it today.