Microsoft basic Display Adapter r9 270

[nicolashusain]

i want to ask about my gpu
here's my spec
AMD fx6300
asrock 970 pro3 r2
OS Win 8.1 64bit
ram DDR3 8GB
vga his r9 270 iceq x2
psu thermaltake smart se 630w

i have a problem with stripped line and my display adapter change to microsoft basic display adapter.
this happen when i play a game My screen goes blue with a stripped line.
I have been enter a safe mode use DDU to uninstall driver then install new driver from amd (Catalyst- Crimson 10 driver tried)
but after win logo screen goes black nothing to display. 🙁 🙁

Someone Please help me
Sorry For my bad English

 

[nicolashusain]

PROBLEM SOLVED

 

[hendraanggrian]

Hi there, I have the exact same GPU which behaves similar to what you have experienced but in newer Windows 10 build 1703. Can you please describe how did you solve the problem?

 

[HamBown81]

Microsoft Basic Display Adapter is just the default graphics driver for Windows. It sounds like your graphics driver crashed while you were playing and could not recover / got corrupted.

I would suggest using Display Driver Uninstaller to clean the system in Safe Mode and then reinstalling the recommended driver package for your system.

 

[hendraanggrian]

DDU let me boot to Windows again. Unfortunately, reinstalling any version of Crimson driver will lead to bootloop again in the process. This all started when I install fresh copy of Windows 10 Creators Update in brand new SSD. I fear that somehow this is a hardware issue according to this article (see #3): https://community.amd.com/message/2743721.

Can I perform some kind of test to determine whether or not it is indeed a hardware failure?

 

[HamBown81]

Can I perform some kind of test to determine whether or not it is indeed a hardware failure?

You can try the card in a known-good system I suppose but that might not be informative.

I have an RX 580 and I have been having a very difficult time with driver package compatibility with Windows 10 Creator's Edition. It may be related to the OS. Particularly the newer driver packages cause serious hardware reporting and stability issues for me.

Have you tried using the "minimal installer" for one of the older packages like Crimson 17.4.3

I would start fresh from square one with a clean Windows install and see if it will update the driver automatically. On my system I noticed that even after manually installing 17.4.3, my driver package reverted to 17.1.1 after enabling the network adapter.

 

[hendraanggrian]

Unfortunately, I do not own any other GPU at this time to test. And I kind of agree that it might not tell me much anyway, so I'm skipping it. But I did DDU again and install Crimson 17.4.3 with no luck. I'm not using minimal installer since I can't find it here: http://support.amd.com/en-us/kb-articles/Pages/Radeon-Software-Crimson-ReLive-Edition-17.4.3-Release-Notes.aspx.

Now I'm willing to take few more shots before finally deciding to switch to Nvidia, but only because I have had such a great time with my R9 270 for the last couple years. Are you still running Creators Update on your system? If you are, which version of Crimson are you using?

 

[HamBown81]

Unfortunately, I do not own any other GPU at this time to test. And I kind of agree that it might not tell me much anyway, so I'm skipping it. But I did DDU again and install Crimson 17.4.3 with no luck. I'm not using minimal installer since I can't find it here: http://support.amd.com/en-us/kb-articles/Pages/Radeon-Software-Crimson-ReLive-Edition-17.4.3-Release-Notes.aspx.

Now I'm willing to take few more shots before finally deciding to switch to Nvidia, but only because I have had such a great time with my R9 270 for the last couple years. Are you still running Creators Update on your system? If you are, which version of Crimson are you using?

I was using 17.4.3, but as soon as my system had an internet connection it automatically changed to 17.1.1 wqhl (which I can't even find on AMD's website). It is working though, better than the newer versions.