By Cyber Crime, are they referring to when M$ bought out DangerOs, and proceeded to crash the server on the change over? Considering the service was blasted for a month, All my "cloud" data lost(including contacts, which they later recovered and swapped names and numbers around!) and my device useless, Yea I would say that was criminal!!! I'm all for giving them a chance with Win 8, but will TREAD SLOWLY. I swapped the sidekick for a dash 3g, which was horrendous in its own right. Went to Android and have been happy since, hope that the new platform is better! Sorry to get off topic, but hey if their answer is from M$, why not?