Removing todays worms and/or trojan horse infections can require significant knowledge with an NTFS file system, registry, services and operations. Running a malwarebytes is simply not enough, many small infections stick around. So I wonder if they only charge the people they actually help?
Long time coming.
I hope you don't have to pay an arm and a leg to have someone tell you the obvious like "Change your screen resolution", or something small and silly like that, because there will be lots of people like that........
It's about time!! They've been a company producing OS's and software for the last 25+ years and now they do it. Microsoft should of done this when more people where uneducated with PC's back in the 80's and 90's. Once again Microsoft a little to late.
Another thing that really torques me off is when you get an error code and it says to go on the MS website to see what it means and....... tada..... nothing..... MS doesn't even know what their own error codes mean...............
Windows tech support at Answer Desk should be paid alot more then other help desk services. Knowing how to fix a problem on a PC that represents 90% of the market with a wide degree of applications and setups would take someone alot better then telling the customer to buy a new mac.