Question Microsoft Store - Page could not be loaded (0x80131500)

Solosis

Commendable
Feb 16, 2019
61
5
1,535
0
Hi,

I cannot access my Microsoft Store nor any of its applications (e.g. Mail).


What I've tried:
  • wsreset
  • Uninstall package through Powershell, reinstall package through Powershell
  • Reinstall appx and appxbundles manually
  • Terminate (through Apps & Features)
  • Reset (through Apps & Features)
  • Run the Microsoft Store Troubleshooter
  • Check for Updates
  • Check for Additional/Optional Updates
  • Change DNS
  • Check TLS
  • Checked Proxy Server (none)
  • Checked VPN (none)
  • Checked firewall
  • Checked Windows Defender (I have no other anti virus)
  • Checked internet limitations
  • Checked regional settings
  • Not signed in on Xbox
  • Performed SFC and DISM scans
  • Clean boot
  • Stopped BITS, Cryptographic, MSI installer and Windows Update Services: net stop wuauserv, cryptSvc, bits, msiserver, renmaed SoftwareDistribution and catroot2, then started the services again and restarted pc (https://forums.tomshardware.com/threads/error-code-0x80070422-microsoft-store.3674596/)
  • Restarted PC several times
Thank you in advance!
 

Solosis

Commendable
Feb 16, 2019
61
5
1,535
0

Solosis

Commendable
Feb 16, 2019
61
5
1,535
0
one bump once a while should be fine i guess...

go to c:\program files\windowsapps
search for Microsoft.WindowsStore
copy paste that folder name here
Thank you! I got several:
Microsoft.WindowsStore_11811.1001.27.0_x64__8wekyb3d8bbwe
Microsoft.WindowsStore_12104.1001.1.0_neutral_split.scale-125_8wekyb3d8bbwe
Microsoft.WindowsStore_12107.1001.15.0_neutral_~_8wekyb3d8bbwe
Microsoft.WindowsStore_22110.1401.6.0_neutral_~_8wekyb3d8bbwe
Microsoft.WindowsStore_22110.1401.6.0_x64__8wekyb3d8bbwe
 

Solosis

Commendable
Feb 16, 2019
61
5
1,535
0
Code:
Name                   : Microsoft.Services.Store.Engagement
Publisher              : CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
Architecture           : X64
ResourceId             :
Version                : 10.0.18101.0
PackageFullName        : Microsoft.Services.Store.Engagement_10.0.18101.0_x64__8wekyb3d8bbwe
InstallLocation        : C:\Program
                         Files\WindowsApps\Microsoft.Services.Store.Engagement_10.0.18101.0_x64__8wekyb3d8bbwe
IsFramework            : True
PackageFamilyName      : Microsoft.Services.Store.Engagement_8wekyb3d8bbwe
PublisherId            : 8wekyb3d8bbwe
PackageUserInformation : {S-1-5-21-3718013963-3771383354-1322076804-1001 [zThana]: Installed}
IsResourcePackage      : False
IsBundle               : False
IsDevelopmentMode      : False
NonRemovable           : False
IsPartiallyStaged      : False
SignatureKind          : Store
Status                 : Ok

Name                   : Microsoft.Services.Store.Engagement
Publisher              : CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
Architecture           : X86
ResourceId             :
Version                : 10.0.18101.0
PackageFullName        : Microsoft.Services.Store.Engagement_10.0.18101.0_x86__8wekyb3d8bbwe
InstallLocation        : C:\Program
                         Files\WindowsApps\Microsoft.Services.Store.Engagement_10.0.18101.0_x86__8wekyb3d8bbwe
IsFramework            : True
PackageFamilyName      : Microsoft.Services.Store.Engagement_8wekyb3d8bbwe
PublisherId            : 8wekyb3d8bbwe
PackageUserInformation : {S-1-5-21-3718013963-3771383354-1322076804-1001 [zThana]: Installed}
IsResourcePackage      : False
IsBundle               : False
IsDevelopmentMode      : False
NonRemovable           : False
IsPartiallyStaged      : False
SignatureKind          : Store
Status                 : Ok

Name                   : Microsoft.StorePurchaseApp
Publisher              : CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
Architecture           : X64
ResourceId             :
Version                : 12106.1001.33.0
PackageFullName        : Microsoft.StorePurchaseApp_12106.1001.33.0_x64__8wekyb3d8bbwe
InstallLocation        : C:\Program Files\WindowsApps\Microsoft.StorePurchaseApp_12106.1001.33.0_x64__8wekyb3d8bbwe
IsFramework            : False
PackageFamilyName      : Microsoft.StorePurchaseApp_8wekyb3d8bbwe
PublisherId            : 8wekyb3d8bbwe
PackageUserInformation : {S-1-5-21-3718013963-3771383354-1322076804-500 [Administrator]: Staged,
                         S-1-5-21-3718013963-3771383354-1322076804-1001 [zThana]: Installed}
IsResourcePackage      : False
IsBundle               : False
IsDevelopmentMode      : False
NonRemovable           : False
Dependencies           : {Microsoft.VCLibs.140.00_14.0.30035.0_x64__8wekyb3d8bbwe,
                         Microsoft.NET.Native.Framework.2.2_2.2.29512.0_x64__8wekyb3d8bbwe,
                         Microsoft.NET.Native.Runtime.2.2_2.2.28604.0_x64__8wekyb3d8bbwe}
IsPartiallyStaged      : False
SignatureKind          : Store
Status                 : Ok

Name                   : Microsoft.WindowsStore
Publisher              : CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
Architecture           : X64
ResourceId             :
Version                : 11811.1001.27.0
PackageFullName        : Microsoft.WindowsStore_11811.1001.27.0_x64__8wekyb3d8bbwe
InstallLocation        : C:\Program Files\WindowsApps\Microsoft.WindowsStore_11811.1001.27.0_x64__8wekyb3d8bbwe
IsFramework            : False
PackageFamilyName      : Microsoft.WindowsStore_8wekyb3d8bbwe
PublisherId            : 8wekyb3d8bbwe
PackageUserInformation : {S-1-5-21-3718013963-3771383354-1322076804-500 [Administrator]: Staged}
IsResourcePackage      : False
IsBundle               : False
IsDevelopmentMode      : False
NonRemovable           : False
Dependencies           : {Microsoft.NET.Native.Framework.1.7_1.7.27413.0_x64__8wekyb3d8bbwe,
                         Microsoft.NET.Native.Runtime.1.7_1.7.27422.0_x64__8wekyb3d8bbwe,
                         Microsoft.VCLibs.140.00_14.0.30035.0_x64__8wekyb3d8bbwe}
IsPartiallyStaged      : False
SignatureKind          : Store
Status                 : Ok

Name                   : Microsoft.Services.Store.Engagement
Publisher              : CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
Architecture           : X64
ResourceId             :
Version                : 10.0.19011.0
PackageFullName        : Microsoft.Services.Store.Engagement_10.0.19011.0_x64__8wekyb3d8bbwe
InstallLocation        : C:\Program
                         Files\WindowsApps\Microsoft.Services.Store.Engagement_10.0.19011.0_x64__8wekyb3d8bbwe
IsFramework            : True
PackageFamilyName      : Microsoft.Services.Store.Engagement_8wekyb3d8bbwe
PublisherId            : 8wekyb3d8bbwe
PackageUserInformation : {S-1-5-18 [S-1-5-18]: Staged}
IsResourcePackage      : False
IsBundle               : False
IsDevelopmentMode      : False
NonRemovable           : False
IsPartiallyStaged      : False
SignatureKind          : Store
Status                 : Ok

Name                   : Microsoft.Services.Store.Engagement
Publisher              : CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
Architecture           : X86
ResourceId             :
Version                : 10.0.19011.0
PackageFullName        : Microsoft.Services.Store.Engagement_10.0.19011.0_x86__8wekyb3d8bbwe
InstallLocation        : C:\Program
                         Files\WindowsApps\Microsoft.Services.Store.Engagement_10.0.19011.0_x86__8wekyb3d8bbwe
IsFramework            : True
PackageFamilyName      : Microsoft.Services.Store.Engagement_8wekyb3d8bbwe
PublisherId            : 8wekyb3d8bbwe
PackageUserInformation : {S-1-5-18 [S-1-5-18]: Staged}
IsResourcePackage      : False
IsBundle               : False
IsDevelopmentMode      : False
NonRemovable           : False
IsPartiallyStaged      : False
SignatureKind          : Store
Status                 : Ok

Name                   : Microsoft.WindowsStore
Publisher              : CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
Architecture           : X64
ResourceId             :
Version                : 22110.1401.6.0
PackageFullName        : Microsoft.WindowsStore_22110.1401.6.0_x64__8wekyb3d8bbwe
InstallLocation        : C:\Program Files\WindowsApps\Microsoft.WindowsStore_22110.1401.6.0_x64__8wekyb3d8bbwe
IsFramework            : False
PackageFamilyName      : Microsoft.WindowsStore_8wekyb3d8bbwe
PublisherId            : 8wekyb3d8bbwe
PackageUserInformation : {S-1-5-21-3718013963-3771383354-1322076804-1001 [zThana]: Installed}
IsResourcePackage      : False
IsBundle               : False
IsDevelopmentMode      : False
NonRemovable           : False
Dependencies           : {Microsoft.VCLibs.140.00_14.0.30035.0_x64__8wekyb3d8bbwe,
                         Microsoft.UI.Xaml.2.7_7.2109.13004.0_x64__8wekyb3d8bbwe,
                         Microsoft.NET.Native.Framework.2.2_2.2.29512.0_x64__8wekyb3d8bbwe,
                         Microsoft.NET.Native.Runtime.2.2_2.2.28604.0_x64__8wekyb3d8bbwe}
IsPartiallyStaged      : False
SignatureKind          : Store
Status                 : Ok
 
ya, multiple running instances, okay lets clean it up a bit
Bash:
Remove-AppxPackage -AllUsers -Package "Microsoft.Services.Store.Engagement_10.0.18101.0_x64__8wekyb3d8bbwe"
Remove-AppxPackage -AllUsers -Package "Microsoft.Services.Store.Engagement_10.0.18101.0_x86__8wekyb3d8bbwe"
Remove-AppxPackage -AllUsers -Package "Microsoft.WindowsStore_11811.1001.27.0_x64__8wekyb3d8bbwe"
that will remove older instances of those apps (windows 10 1607 i believe)

they probably werent active (some time ago at some point), but by running powershell winapp repair command, they could be installed manually...

anyway, once done, got to program files\windowsapps
see if those 3 packages are gone from there
Microsoft.Services.Store.Engagement_10.0.18101.0_x64__8wekyb3d8bbwe
Microsoft.Services.Store.Engagement_10.0.18101.0_x86__8wekyb3d8bbwe
Microsoft.WindowsStore_11811.1001.27.0_x64__8wekyb3d8bbwe
you should also delete other windows store instances (other than current version 22110.1401.6.0)
Microsoft.WindowsStore_22110.1401.6.0 is the only one you need there

run also this to make sure store apps are running on current build numbers
Bash:
Add-AppxPackage -DisableDevelopmentMode -Register "C:\Program Files\WindowsApps\Microsoft.WindowsStore_22110.1401.6.0_x64__8wekyb3d8bbwe\AppXManifest.xml"
Add-AppxPackage -DisableDevelopmentMode -Register "C:\Program Files\WindowsApps\Microsoft.StorePurchaseApp_12106.1001.33.0_x64__8wekyb3d8bbwe\AppXManifest.xml"
reboot is required
 
Last edited:

Solosis

Commendable
Feb 16, 2019
61
5
1,535
0
Thread bumping is absolutely not permitted here with the only exception being once per day in the classifieds section.
Ah okay, thank you

Microsoft.WindowsStore_22110.1401.6.0 is the only one you need there
Followed all your steps and restarted PC

run this command in powershell and post what it prints out
Bash:
Get-AppxPackage -AllUsers | ForEach-Object {If ($_.name -match "Store"){$_}}
I ran this again, got the following:
Code:
Name                   : Microsoft.StorePurchaseApp
Publisher              : CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
Architecture           : X64
ResourceId             :
Version                : 12106.1001.33.0
PackageFullName        : Microsoft.StorePurchaseApp_12106.1001.33.0_x64__8wekyb3d8bbwe
InstallLocation        : C:\Program Files\WindowsApps\Microsoft.StorePurchaseApp_12106.1001.33.0_x64__8wekyb3d8bbwe
IsFramework            : False
PackageFamilyName      : Microsoft.StorePurchaseApp_8wekyb3d8bbwe
PublisherId            : 8wekyb3d8bbwe
PackageUserInformation : {S-1-5-21-3718013963-3771383354-1322076804-500 [Administrator]: Staged,
                         S-1-5-21-3718013963-3771383354-1322076804-1001 [zThana]: Installed}
IsResourcePackage      : False
IsBundle               : False
IsDevelopmentMode      : False
NonRemovable           : False
Dependencies           : {Microsoft.VCLibs.140.00_14.0.30035.0_x64__8wekyb3d8bbwe,
                         Microsoft.NET.Native.Framework.2.2_2.2.29512.0_x64__8wekyb3d8bbwe,
                         Microsoft.NET.Native.Runtime.2.2_2.2.28604.0_x64__8wekyb3d8bbwe}
IsPartiallyStaged      : False
SignatureKind          : Store
Status                 : Ok

Name                   : Microsoft.Services.Store.Engagement
Publisher              : CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
Architecture           : X64
ResourceId             :
Version                : 10.0.19011.0
PackageFullName        : Microsoft.Services.Store.Engagement_10.0.19011.0_x64__8wekyb3d8bbwe
InstallLocation        : C:\Program
                         Files\WindowsApps\Microsoft.Services.Store.Engagement_10.0.19011.0_x64__8wekyb3d8bbwe
IsFramework            : True
PackageFamilyName      : Microsoft.Services.Store.Engagement_8wekyb3d8bbwe
PublisherId            : 8wekyb3d8bbwe
PackageUserInformation : {S-1-5-18 [S-1-5-18]: Staged}
IsResourcePackage      : False
IsBundle               : False
IsDevelopmentMode      : False
NonRemovable           : False
IsPartiallyStaged      : False
SignatureKind          : Store
Status                 : Ok

Name                   : Microsoft.Services.Store.Engagement
Publisher              : CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
Architecture           : X86
ResourceId             :
Version                : 10.0.19011.0
PackageFullName        : Microsoft.Services.Store.Engagement_10.0.19011.0_x86__8wekyb3d8bbwe
InstallLocation        : C:\Program
                         Files\WindowsApps\Microsoft.Services.Store.Engagement_10.0.19011.0_x86__8wekyb3d8bbwe
IsFramework            : True
PackageFamilyName      : Microsoft.Services.Store.Engagement_8wekyb3d8bbwe
PublisherId            : 8wekyb3d8bbwe
PackageUserInformation : {S-1-5-18 [S-1-5-18]: Staged}
IsResourcePackage      : False
IsBundle               : False
IsDevelopmentMode      : False
NonRemovable           : False
IsPartiallyStaged      : False
SignatureKind          : Store
Status                 : Ok

Name                   : Microsoft.WindowsStore
Publisher              : CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
Architecture           : X64
ResourceId             :
Version                : 22110.1401.6.0
PackageFullName        : Microsoft.WindowsStore_22110.1401.6.0_x64__8wekyb3d8bbwe
InstallLocation        : C:\Program Files\WindowsApps\Microsoft.WindowsStore_22110.1401.6.0_x64__8wekyb3d8bbwe
IsFramework            : False
PackageFamilyName      : Microsoft.WindowsStore_8wekyb3d8bbwe
PublisherId            : 8wekyb3d8bbwe
PackageUserInformation : {S-1-5-21-3718013963-3771383354-1322076804-1001 [zThana]: Installed}
IsResourcePackage      : False
IsBundle               : False
IsDevelopmentMode      : False
NonRemovable           : False
Dependencies           : {Microsoft.VCLibs.140.00_14.0.30035.0_x64__8wekyb3d8bbwe,
                         Microsoft.UI.Xaml.2.7_7.2109.13004.0_x64__8wekyb3d8bbwe,
                         Microsoft.NET.Native.Framework.2.2_2.2.29512.0_x64__8wekyb3d8bbwe,
                         Microsoft.NET.Native.Runtime.2.2_2.2.28604.0_x64__8wekyb3d8bbwe}
IsPartiallyStaged      : False
SignatureKind          : Store
Status                 : Ok
Tried removing Microsoft.Services.Store.Engagement_10.0.19011.0_x86__8wekyb3d8bbwe but I can't seem to do so
 

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