Question Minidump analysis please ?

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Wilson88

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Sep 4, 2020
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4,510
I have been having random crashes and restarts, it happened again tonight. I have done as much due dilligence as I possibly can and the cause of the crash this time seems to be from ntkrnlmp.exe. From my understanding, this could be possibly a RAM issue? I do have my RAM overclocked to 5600Mhz from the base speed of 4800Mhz. However I have always ran this for gaming and had no issues. It is stable and has been for me for years. I really don't want to remove the overclock. I also plan running a Memtest86 tonight. Could someone please kindly analyze the minidump I attached for a second opinion?

https://drive.google.com/file/d/1Kg2KBdr9GoeQV5Lkh9DXCGPraTUj6303/view?usp=drive_link
 
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corrupted stack
update this driver and see if it helps:
Image path: \SystemRoot\System32\drivers\ITEUcmCxClient.sys
Timestamp: Tue Aug 24 20:21:31 2021
driver has something to do with usb type c

go to motherboard vendor website and update chipset drivers to match bios version.

new chipset drivers on 3-6-2025


2: kd> !sysinfo machineid
Machine ID Information [From Smbios 3.5, DMIVersion 0, Size=5825]
BiosMajorRelease = 28
BiosMinorRelease = 1
BiosVendor = American Megatrends Inc.
BiosVersion = 2801
BiosReleaseDate = 11/29/2024
SystemManufacturer = ASUS
SystemProductName = System Product Name
SystemFamily = To be filled by O.E.M.
SystemVersion = System Version
SystemSKU = SKU
BaseBoardManufacturer = ASUSTeK COMPUTER INC.
BaseBoardProduct = ROG STRIX Z790-F GAMING WIFI
 
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I would start by doing the following:
install intel driver update, and run it:
https://www.intel.com/content/www/us/en/support/detect.html

I suspect the intel drivers will update your old drivers.
if you can not get rid of the hyperviser error I would go to bios
and disable intel vt-D, VBS settings.
(google how to disable vt-D vbs for asus bios)

uninstall all of your corsair software and reinstall it the current version.
you have two copies of CorsairLLAccess64.sys running from different directories, this is generally bad and unexpected.


bugcheck code

HYPERVISOR_ERROR (20001)
The hypervisor has encountered a fatal error.
Arguments:
Arg1: 0000000000000011 <- this error code not documented
Arg2: 000007bf90a00008
Arg3: 0000000000001005
Arg4: ffffe70001e059b0

notes:
CorsairLLAccess64.sys Thu Jul 25 00:15:07 2024
CorsairLLAccess64.sys Mon Feb 5 01:17:49 2024
(same driver name with different dates indicates that they are from different directories, windows loader detected problem and loaded the second copy at a offset.)
note: if you can not find the uninstaller or where the second copy is loading from, then download microsoft autoruns64.exe and find the driver and disable/remove it.
https://learn.microsoft.com/en-us/sysinternals/downloads/autoruns

old drivers:
CorsairVBusDriver.sys Tue Jun 30 09:53:14 2020
CorsairVHidDriver.sys Tue Jun 30 09:53:18 2020

ITEUcmCxClient.sys Tue Aug 24 20:21:31 2021
(this driver had a corrupt stack in last bugcheck, most likely just needs to be updated to match the bios version)


13: kd> !sysinfo machineid
Machine ID Information [From Smbios 3.5, DMIVersion 0, Size=5825]
BiosMajorRelease = 28
BiosMinorRelease = 1
BiosVersion = 2801
BiosReleaseDate = 11/29/2024
BaseBoardManufacturer = ASUSTeK COMPUTER INC.
BaseBoardProduct = ROG STRIX Z790-F GAMING WIFI


13: kd> !sysinfo cpuinfo
[CPU Information]
~MHz = REG_DWORD 3187
Identifier = REG_SZ Intel64 Family 6 Model 183 Stepping 1
ProcessorNameString = REG_SZ Intel(R) Core(TM) i9-14900K
Update Status = REG_DWORD 6
VendorIdentifier = REG_SZ GenuineIntel
MSR8B = REG_QWORD 12b00000000
 
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