I wanted to share my experience with Minisforum’s terrible return process so others can be aware before buying. If you ever need to return a defective unit, be prepared for months of delays, excuses, and lack of accountability.
The Situation:
• November 2024: I returned my defective PC (Order EU7631) to their German warehouse as per their instructions.
• November 28, 2024: DHL confirmed delivery, but Minisforum never picked it up.
• December – January: After multiple follow-ups, they admitted their warehouse failed to collect many packages and assured me they were handling it.
• February 2025: The package was returned to me after nearly 3 months of waiting.
• Minisforum told me to resend it and confirmed they would reimburse shipping.
• Now they’re refusing to take responsibility and are demanding “proof of warehouse receipt”—even though their own warehouse failed to retrieve the package in the first place!
Why This is a Problem:
• Minisforum’s return process is unreliable – If you send something back, there’s no guarantee they will process it properly.
• Their warehouse ignores deliveries, and then they make it the customer’s problem.
• They make false promises about reimbursement and then refuse to honor them.
What You Should Know Before Buying:
• If you get a defective unit, don’t expect an easy return process.
• Minisforum’s support team will stall and make excuses rather than resolve the issue.
• There are multiple reports online of them ignoring returns, delaying refunds, and failing to communicate properly.
I’ve provided all proof, followed every step they asked for, and yet they continue to deflect responsibility. Has anyone else dealt with this? How did you get them to process your return?
I’m posting this so others can make an informed decision before buying from Minisforum. If they actually resolve my issue, I’ll update this post, but for now, I’d strongly caution against buying from them if you expect proper customer service.
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