My laptop got messed up about a month ago and after around 5 hours with Dell tech support, they determined that the only solution was to wipe my computer and start over from scratch.
So I lost everything on my hard drive and Dell tech support was supposed to help me install the drivers I needed. After around 15 hours spanning over 3 days, we could not get the video card drivers to install properly. It was initially installing but my cat walked on my computer and hit the power button, shutting it off midway through the installation, which may have caused the problem.
On my own, I went to the Dell website and tried to redownload and install the driver, which seemed to work. I was then able to play games that I wasn't even able to open before.
However, there are a few problems:
-The computer is getting VERY hot. Much hotter than it ever has before. I cannot keep it on my lap because it burns my legs.
-Occasionally the computer will just randomly shut off in the middle of a game (possibly overheating?)
-Occasionally in the middle of a game or video, the screen will turn all one color (pale green for example) and part of it will flash a different color. It remains this way until I restart.
I'm not sure what the problem is, or how to fix it, but I'm tired of talking with Dell support and I was wondering if there was any way to figure out what the problem is.
Thanks in advance
-Nick
*Edit* There's also an error message that pops up every time I start or shut down my computer. I'm not sure what it is right now but I'll post it when I see it again.
So I lost everything on my hard drive and Dell tech support was supposed to help me install the drivers I needed. After around 15 hours spanning over 3 days, we could not get the video card drivers to install properly. It was initially installing but my cat walked on my computer and hit the power button, shutting it off midway through the installation, which may have caused the problem.
On my own, I went to the Dell website and tried to redownload and install the driver, which seemed to work. I was then able to play games that I wasn't even able to open before.
However, there are a few problems:
-The computer is getting VERY hot. Much hotter than it ever has before. I cannot keep it on my lap because it burns my legs.
-Occasionally the computer will just randomly shut off in the middle of a game (possibly overheating?)
-Occasionally in the middle of a game or video, the screen will turn all one color (pale green for example) and part of it will flash a different color. It remains this way until I restart.
I'm not sure what the problem is, or how to fix it, but I'm tired of talking with Dell support and I was wondering if there was any way to figure out what the problem is.
Thanks in advance
-Nick
*Edit* There's also an error message that pops up every time I start or shut down my computer. I'm not sure what it is right now but I'll post it when I see it again.
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