So I could (well my mother could) use some help with our modem after the last lightning storm back home.
Apparently lightning struck and the modem was fried (a VisionNet m505n). Normally we wouldnt care and would simply replace it, however our ISP is expecting us to not only pay for a new unit, but also pay full retail price on the existing unit as well.
The ISP in question is Ponderosa Internet, according to them they are not responsible for lightning damage, and we must pay the full price on both units, existing and new, since we are renting our modem (have been for 5 years).
I need two opinions here, though I dont expect much given the limited knowledge on such a small ISP.
1) Are we seriously held responsible for lightning damage to their product we are renting?
2) Since they refuse to send a new unit out until we pay for the broken one, does anyone know of a modem that would be compatible with the current ISP. We have no other choices for ISPs where we live.
Apparently lightning struck and the modem was fried (a VisionNet m505n). Normally we wouldnt care and would simply replace it, however our ISP is expecting us to not only pay for a new unit, but also pay full retail price on the existing unit as well.
The ISP in question is Ponderosa Internet, according to them they are not responsible for lightning damage, and we must pay the full price on both units, existing and new, since we are renting our modem (have been for 5 years).
I need two opinions here, though I dont expect much given the limited knowledge on such a small ISP.
1) Are we seriously held responsible for lightning damage to their product we are renting?
2) Since they refuse to send a new unit out until we pay for the broken one, does anyone know of a modem that would be compatible with the current ISP. We have no other choices for ISPs where we live.