Modem to router stability issue

[Terminaguy]

So very recently I switched to Charter internet and they came and installed a Cisco DPC3216 modem for me. I had planned on using my D-Link DIR-601 router for wireless but I am having an infuriating problem.

The link light on the modem is solid green and my connection is absolutely fine when I directly plug into my modem with my computer but as soon as I tried using my router the link light switches to orange and my connection starts disconnecting periodically, with some devices not even being able to connect wirelessly.

Any advice you can offer would be great as I am tired of pulling my hair out over this.

 

[Ralston18]

Hello,

My first question was about the meaning of the Link light change from green to orange. I found the user manual online and (per page 24) the color coding is provided by the ISP....

Specifically:

"Note: In addition to the status shown in the previous table, some service providers use color-coded LEDs to indicate detailed channel bonding and data link status. For additional information about color-coded LEDs, check with your service provider. "

At this point I would suggest calling Charter and see what additional information (if any) they can provide. Then go from there......

 

[Terminaguy]

Hello,

My first question was about the meaning of the Link light change from green to orange. I found the user manual online and (per page 24) the color coding is provided by the ISP....

Specifically:

"Note: In addition to the status shown in the previous table, some service providers use color-coded LEDs to indicate detailed channel bonding and data link status. For additional information about color-coded LEDs, check with your service provider. "

At this point I would suggest calling Charter and see what additional information (if any) they can provide. Then go from there......

I actually did contact them about it but the best answer they gave me is "the problem is with your router, talk to DLink." After digging around and trying a couple solutions, nothing worked. Same unstable connection.

 

[Ralston18]

Unfortunately that is not unusual. In a mixed product environment one manufacturer/side will blame the other and vice versa.

I would call back and simply press for an explanation of green versus orange. Keep the focus on the difference between working (green) and not working (orange). Maybe you will be able to find a better, more knowledgable tech on the other end.

That said, I would try another router - Cisco/Linksys. Borrow one if you can. If that works then the D-link is suspect in some manner. If things do not work then Charter cannot blame someone else....

 

[jsmithepa]

First, be sure you disabled the Cisco's WIFI (if it has one) obviously. Then between the cisco and the 601, it may want a ethernet crossover cable. Which box is doing NAT? Ideally only ONE box is doing NAT. If the 601 won't be doing NAT then you should ignore its WAN port and hook up cisco to one of the 601's LAN ports.

What is NAT? The box that translates your public IP to a private IP (often 192.x.x.x).

 

[Terminaguy]

First, be sure you disabled the Cisco's WIFI (if it has one) obviously. Then between the cisco and the 601, it may want a ethernet crossover cable. Which box is doing NAT? Ideally only ONE box is doing NAT. If the 601 won't be doing NAT then you should ignore its WAN port and hook up cisco to one of the 601's LAN ports.

What is NAT? The box that translates your public IP to a private IP (often 192.x.x.x).

I checked and only my router is doing NAT so its not a matter of bridging my modem.