[SOLVED] Monitor displays go black every day after computer has been on for 6 hours

[OffbeatBryce]

Hello,

This is going to be a long posting so I apologize up front if there is any spelling errors etc. I will try my best to proof read.

I have a windows 10 desktop PC which I got custom built from a local computer store. I'm not very thrilled with the guy who made it because he refuses to fix it and is asking 100 dollars an hour just to look at it and tells me hes not sure he can fix it etc.

I edit video and use Adobe Premiere Pro CC. Here are the specs of my machine which match Adobe Premiere's requirements including the graphics card.

from the speccy app

Operating System
Windows 10 Pro 64-bit
CPU
Intel Xeon E3 1270 @ 3.60GHz 32 °C
Skylake 14nm Technology
RAM
16.0GB Dual-Channel Unknown @ 1064MHz (15-15-15-36)
Motherboard
Dell Inc. 09WH54 (U3E1)
Graphics
LG TV (1920x1080@30Hz)
SHARP HDMI (1768x992@30Hz)
4095MB NVIDIA Quadro M4000 (NVIDIA) 46 °C
Storage
465GB Western Digital WDC WDS500G1B0A-00H9H0 (SSD) 34 °C
1863GB Western Digital WDC WDS200T2B0A-00SM50 (SSD) 30 °C
2794GB Western Digital WDC WD30EZRX-00SPEB0 (SATA) 33 °C
2794GB Western Digital WDC WD3003FZEX-00Z4SA0 (SATA) 38 °C
931GB Western Digital WDC WDS100T1B0A-00H9H0 (SSD) 25 °C
1863GB Samsung Portable SSD T5 SCSI Disk Device (SSD) 24 °C
4657GB Seagate Expansion Desk SCSI Disk Device (USB (SATA)) 39 °C
14GB Freecom Portable USB USB Device (USB)
Optical Drives
HL-DT-ST DVD+-RW GHB0N
Audio
Scarlett 18i8 USB


When I first got this machine I started to have major problems. Programs would crash at random. Often telling me I was in administrator mode. This still happens sometimes even though the guy who built it claims I'm the admin. (Don't think he made this computer correctly)

After about 6 hours of the machine being on which needs to happen since I have lots of storage to backup with video files Premiere Pro CC will freeze. all the monitors will go black and after a few seconds the screens come back on and everything works. This goes back and forth from working to freezing to monitors blacking out etc unless I restart. This happens every day after it's on for 6 hours but every time I restart it works fine until another 6 hours have been up. Yes I''ve timed it.

I have updated my graphic drivers installed all windows 10 updates etc. Same problem. I then found the NVIDIA control panel where I landed on the power consumption setting for the graphics card. It was set to default and has been like this ever since I got it. Curious I switched the setting to use maximum power and within 30 min the monitors black out. This was after a restart since windows told me to restart after changing the graphic setting. I then revered back to default and now it blacks out again after 6 hours.

My power supply is a 365 watt CPU. Computer guy who built it says that should be enough power but I've read this might be causing my problems.

aside from that I have a laptop which I bought online from bestbuy. None of this happens even with the same premiere projects and files. I also can't even copy files from from an external drive which I setup on my windows laptop to my desktop PC without getting a "this drive is set to read only. " error. Funny thing is it's only in read only mode on my deksktop not my laptop and when I uncheck read only mode and hit apply it reverts back to read only mode.

Is it the power supply or something else? It's driving me crazy. Sometimes youtube in chrome and even edge will do the same thing and black out the monitors. The graphics card is supposed to be able to run 4 monitors but it can't even run 2. I got all the parts new from dell so they aren't used parts at all.

 

[PistolPaul]

I've no idea how good this is : https://outervision.com/power-supply-calculator

I visited, plugged in as best I could your parts list into the form and got a result of load wattage of 380W and recommended of 433W. You are welcome to repeat the exercise yourself and draw your own conclusions about your system and its needs but I think before you can resolve some of what sounds like software config issues you need to make your system stable - a beefier PSU may be part of the answer.

 

[OffbeatBryce]

I've no idea how good this is : https://outervision.com/power-supply-calculator

I visited, plugged in as best I could your parts list into the form and got a result of load wattage of 380W and recommended of 433W. You are welcome to repeat the exercise yourself and draw your own conclusions about your system and its needs but I think before you can resolve some of what sounds like software config issues you need to make your system stable - a beefier PSU may be part of the answer.

Thanks,

Did you use basic or expert mode?

 

[drivinfast247]

OP already has an identical thread with the same recommendation to replace the PSU.

 

[PistolPaul]

I've no idea how good this is : https://outervision.com/power-supply-calculator

I visited, plugged in as best I could your parts list into the form and got a result of load wattage of 380W and recommended of 433W. You are welcome to repeat the exercise yourself and draw your own conclusions about your system and its needs but I think before you can resolve some of what sounds like software config issues you need to make your system stable - a beefier PSU may be part of the answer.

Thanks,

Did you use basic or expert mode?

Looking again it may have been on expert mode. I didnt fiddle too much with it anyway - just assigning the number of SSDs , SATAS and putting in your processor at stock with basic memory, it was putting you close or over your PSUs rated levels.

As drivinfast indicates you already have had help which concluded your PSU is under pressure. I'd focus more on talking with your "computer guy who built it" to see about a PSU upgrade to help fix your problem.

 

[Obakasama]

I would also focus on the PSU.

Another thing I find suspect is the motherboard. A bit odd for a custom built PC to be using Dell components.

 

[OffbeatBryce]

I would also focus on the PSU.

Another thing I find suspect is the motherboard. A bit odd for a custom built PC to be using Dell components.

I didn't think of that till recently. I talked to another tech guy who thinks the guy who built my PC used a white box and just put parts together. He even questions the power supply in it because he said 365 watt power supply isn't common for Dell to have and wonders if the guy just slapped on a Dell sticker to make me think it's from Dell. Also been told that the graphics card I have is 110 or so watts and that the card is underpowered and the PSU is overpowering the graphics card when I use Premeire. This actually makes sense because I also get crashes in After Effects, Photoshop and other adobe programs and they all utilize the same graphics card.

Anyway here is error logs for the graphics card and the times is when the monitors always go black.

https://i.imgur.com/uIFU1Ry.jpg

 

[Obakasama]

Not much I can add, but I wouldn't expect a PSU to 'overpower' unless it's a faulty unit which doesn't regulate its power output well. More likely is a PSU being incapable of sustaining the required power. Actually, it wouldn't be a bad idea to use something like HWiNFO (or entering BIOS) to see what the voltage rails are like. If the figures for the +3V, +5V and/or +12V are significantly different then it could indicate a power delivery problem.

I've had the OpenGL error before, though never tracked down the cause; but that's more a driver issue (as far as I'm concerned, I could be wrong) than a hardware one.

 

[OffbeatBryce]

Not much I can add, but I wouldn't expect a PSU to 'overpower' unless it's a faulty unit which doesn't regulate its power output well. More likely is a PSU being incapable of sustaining the required power. Actually, it wouldn't be a bad idea to use something like HWiNFO (or entering BIOS) to see what the voltage rails are like. If the figures for the +3V, +5V and/or +12V are significantly different then it could indicate a power delivery problem.

I've had the OpenGL error before, though never tracked down the cause; but that's more a driver issue (as far as I'm concerned, I could be wrong) than a hardware one.

Am I supposed to have more than one GPU driver installed at the same time? Whenever I update the driver I still have all the ones installed under the apps list. Also just read this on my quadro graphic card manual "Cards with a TGP of up to 150 W require a single 6-pin PCIe auxiliary connector." I don't see an auxiliary connector at all. It's just powered by the PSU. Is that part of the issue?

 

[PistolPaul]

Sorry, I am not familiar enough with Windows 10 to help you with that - but in device manager I would expect to see just the one card listed under display adaptors.

 

[Obakasama]

I'm of the mind there should be only one driver for a specific piece of hardware for a specific function. But it's not unknown for graphics cards requiring an audio driver update due to HDMI.

Unsure on the Quadro M4000's power requirement. But for reference I'm looking at this review: https://www.kitguru.net/components/james-morris/nvidia-quadro-m4000-review/2/
Judging by the pictures it looks like the power connector sits fairly deep into the card at the opposite side of the PCIe connector (usually where I'd expect it to be). If so, then the issues so far could be due to not enough power provided by the PCIe slot itself as it requires an additional 6-pin power cable.

If you know the manufacturer of the graphics card, then they may have more specific pictures (though you have the graphics card at hand).

 

[OffbeatBryce]

I'm of the mind there should be only one driver for a specific piece of hardware for a specific function. But it's not unknown for graphics cards requiring an audio driver update due to HDMI.

Unsure on the Quadro M4000's power requirement. But for reference I'm looking at this review: https://www.kitguru.net/components/james-morris/nvidia-quadro-m4000-review/2/
Judging by the pictures it looks like the power connector sits fairly deep into the card at the opposite side of the PCIe connector (usually where I'd expect it to be). If so, then the issues so far could be due to not enough power provided by the PCIe slot itself as it requires an additional 6-pin power cable.

If you know the manufacturer of the graphics card, then they may have more specific pictures (though you have the graphics card at hand).

If the PCIe slot isn't getting enough power is that a motherboard problem or would it be the graphic card isn't supported for the motherboard? I went down to another computer tech store this morning and some guy there said most power supplies are supposed to be fairly similar in power to the graphics card. The one I have is a 120 Watt card. The power supply is 365 and this tech guy says I should really have a graphics card that's at least closer to 365 watt if not equal.

I did check the specs on the laptop I bought on Best Buy and the graphics card in that is 20 Watt and the Power supply in the Laptop is about 30 so it's closer to each other.

Only things is it looks like the motherboard I have doesn't support graphics cards higher than 200 watts which is very disappointing and I'm quite mad because the guy who Built my desktop PC told me from the very beginning I could upgrade the card to anything I wanted. Lesson learned there but I really am baffled a guy who owns a computer tech store who builds PC's doesn't know squat.

 

[Obakasama]

Not sure where that info about power and wattage comes from. Typically the graphics cards has the higher wattage use in a system, but there are CPUs rated at 200W or thereabouts too.

As I understand it PSUs are typically most efficient at half load. For example, say the PC draws 250W then a 500W PSU is a good match. It doesn't unduly stress the PSU to unsustainable levels risking it going faulty (blowing up). A good quality PSU can withstand more stress (so closer in wattage the system draws), which is why many advocate on buying a quality PSU and not save money on it (risks the overall health of the system).

The PCIe x16 slot is usually specced for 75W, I believe. However, there has been discussion that the motherboard of a prebuilt could be specced differently from industry standards. The thought continues that this power discrepancy is what prevents certain graphics cards being used with some prebuilt systems. I haven't come across anyone confirming this. So if a graphics card requires the power from both PCIe slot and the power connector, and the slot doesn't provide sufficient power.... Speculative, but sounds plausible.

 

[OffbeatBryce]

Not sure where that info about power and wattage comes from. Typically the graphics cards has the higher wattage use in a system, but there are CPUs rated at 200W or thereabouts too.

As I understand it PSUs are typically most efficient at half load. For example, say the PC draws 250W then a 500W PSU is a good match. It doesn't unduly stress the PSU to unsustainable levels risking it going faulty (blowing up). A good quality PSU can withstand more stress (so closer in wattage the system draws), which is why many advocate on buying a quality PSU and not save money on it (risks the overall health of the system).

The PCIe x16 slot is usually specced for 75W, I believe. However, there has been discussion that the motherboard of a prebuilt could be specced differently from industry standards. The thought continues that this power discrepancy is what prevents certain graphics cards being used with some prebuilt systems. I haven't come across anyone confirming this. So if a graphics card requires the power from both PCIe slot and the power connector, and the slot doesn't provide sufficient power.... Speculative, but sounds plausible.

thanks.

I did some more research. Contacted Dell and here is the horrible news. My computer isn't even under warranty with Dell. The guy who built the PC for me lied to me and the parts are knock offs. Plus when I googled my graphic card it lists a number of desktop workstation stations compatible with it and the one I have isn't required and the motherboard is the wrong one. Not to mention the idiot that installed it didn't use a power cable for the graphics card either.

The guy is refusing to admit it's his fault. I gave him the specs of what software I use for video etc and he built the wrong one. He won't fix it for free. So I'm probably going to sue him. His website clearly states he has deals with dell which now is clear that is not true.

 

[Obakasama]

It did seem dodgy when you listed the motherboard for what is supposed to be a custom built system. It definitely sounds like something you'll have to contact some form of trading standards body in your country. Personally I don't think the builder can just wash their hands clean of the situation; certainly seems to be a case of being missold something at the very least. In that, I wish you good luck and hope you get compensated for it.

Then there's the possible case for Dell as well if their website was misleading customers too.

 

[christopherjames]

Not sure where that info about power and wattage comes from. Typically the graphics cards has the higher wattage use in a system, but there are CPUs rated at 200W or thereabouts too.

As I understand it PSUs are typically most efficient at half load. For example, say the PC draws 250W then a 500W PSU is a good match. It doesn't unduly stress the PSU to unsustainable levels risking it going faulty (blowing up). A good quality PSU can withstand more stress (so closer in wattage the system draws), which is why many advocate on buying a quality PSU and not save money on it (risks the overall health of the system).

The PCIe x16 slot is usually specced for 75W, I believe. However, there has been discussion that the motherboard of a prebuilt could be specced differently from industry standards. The thought continues that this power discrepancy is what prevents certain graphics cards being used with some prebuilt systems. I haven't come across anyone confirming this. So if a graphics card requires the power from both PCIe slot and the power connector, and the slot doesn't provide sufficient power.... Speculative, but sounds plausible.

thanks.

I did some more research. Contacted Dell and here is the horrible news. My computer isn't even under warranty with Dell. The guy who built the PC for me lied to me and the parts are knock offs. Plus when I googled my graphic card it lists a number of desktop workstation stations compatible with it and the one I have isn't required and the motherboard is the wrong one. Not to mention the idiot that installed it didn't use a power cable for the graphics card either.

The guy is refusing to admit it's his fault. I gave him the specs of what software I use for video etc and he built the wrong one. He won't fix it for free. So I'm probably going to sue him. His website clearly states he has deals with dell which now is clear that is not true.

First clue would be that you don't "build" Dell computers. OEM computers come prebuilt from the factory. The guy took some random, lesser parts. Threw them together and loaded an Windows on it. This is how psu's work. A cpu in a desktop can draw anywhere from 65 watts to well over 200 watts. Your cpu is rated at 80 watts. Then you have everything else that draws power. A gpu like yours has a TDP of 120 watts. You need good psu that has headroom. If it is 365 watts I would say it is probably a pos. You need to reasearch and get a good psu that is about 600 watts and is a quality brand like Seasonic.

 

[christopherjames]

Not sure where that info about power and wattage comes from. Typically the graphics cards has the higher wattage use in a system, but there are CPUs rated at 200W or thereabouts too.

As I understand it PSUs are typically most efficient at half load. For example, say the PC draws 250W then a 500W PSU is a good match. It doesn't unduly stress the PSU to unsustainable levels risking it going faulty (blowing up). A good quality PSU can withstand more stress (so closer in wattage the system draws), which is why many advocate on buying a quality PSU and not save money on it (risks the overall health of the system).

The PCIe x16 slot is usually specced for 75W, I believe. However, there has been discussion that the motherboard of a prebuilt could be specced differently from industry standards. The thought continues that this power discrepancy is what prevents certain graphics cards being used with some prebuilt systems. I haven't come across anyone confirming this. So if a graphics card requires the power from both PCIe slot and the power connector, and the slot doesn't provide sufficient power.... Speculative, but sounds plausible.

thanks.

I did some more research. Contacted Dell and here is the horrible news. My computer isn't even under warranty with Dell. The guy who built the PC for me lied to me and the parts are knock offs. Plus when I googled my graphic card it lists a number of desktop workstation stations compatible with it and the one I have isn't required and the motherboard is the wrong one. Not to mention the idiot that installed it didn't use a power cable for the graphics card either.

The guy is refusing to admit it's his fault. I gave him the specs of what software I use for video etc and he built the wrong one. He won't fix it for free. So I'm probably going to sue him. His website clearly states he has deals with dell which now is clear that is not true.

I have to ask why you didn't do some research before hand?