[SOLVED] Monitor, Mouse and Keyboard shut off at random but the system is still on.

[alejandroa1031]

Hi everyone, I'll do my best do describe my problem and hopefully someone could help me out with this.

My computer randomly shuts off the monitors, keyboard, and mouse while I'm browsing the web. At first I thought that it would be a GPU problem because I have a GTX 1060 with two 1440P monitors (One is 165Hz and the other one is an Ultrawide) and they shut off, but that does not explain why the mouse and keyboard are also shutting off. I have recently reconnected case fans and they operate at higher rpm and they cannot be lowered on the bios for some reason.

This happened 3 times in the last 24 hours and I cannot see a pattern. The only software that I suspect is causing these issues is the Folding at Home Client, which is set to Light.

If I have to add another piece of information that I am not aware of please let me know.

These are my components:
AMD Ryzen 7 1700
Gigabyte GTX 1060 Windforce OC 6GB
ASUS Prime X370-PRO
Corsair Vengeance LPX 16GB 3000MHz (2x8GB)
Corsair TX650M PSU
Seagate Barracuda 2TB + Samsung 970 500GB SSD

My monitors and peripherals if that matters:
Dell S2721DGF + LG 34WN80C
Razer Blackwidow Elite + Viper Mini

Background apps:
Folding at Home
Wallpaper Engine
Razer Synapse
Steam, Epic Games, Xbox, Origin Clients.
Lightshot, AI Suite, NVIDIA Settings

 

[Darkbreeze]

Do you have the MOST recent motherboard BIOS version?

Have you installed the latest AMD chipset driver?

https://www.amd.com/en/support/chipsets/amd-socket-am4/x370

I would recommend that you install the latest BIOS version if you do not already have it, and the latest AMD chipset driver available from the link above.

Also, I would install ALL of these, if you don't already know FOR SURE that you have these exact drivers installed.

ASMedia USB driver: https://dlcdnets.asus.com/pub/ASUS/....1_Driver_Win10_64bit_V1.16.50.1_20180306.zip

Intel LAN/Ethernet driver: https://dlcdnets.asus.com/pub/ASUS/mb/04LAN/DRV_LAN_Intel_I211_SZ_TSD_W10_64_V121897_20200717R.zip

Realtek audio chipset driver: https://dlcdnets.asus.com/pub/ASUS/...SZ_RTK_500_DTSC_W10_64_V6089711_20200826R.zip

And if you have AI Suite installed, I would recommend that you uninstall it. All of the bundled software utilities are problematic. If it's not an actual driver, and you got it from Gigabyte, uninstall it, Seriously.

Then, if the problem isn't resolved, download the DDU from Wagnard tools, download the latest Nvidia driver package, restart to safe mode, run the DDU, choose the Nvidia graphics driver option, run it, restart, and then install the latest Nvidia driver. Or, you can try simply choosing the "clean install" option while installing the latest Nvidia drivers, but the DDU does a better job of removing previous driver remnants and registry entries that might be causing problems. Either way works though.