Question Monitor Randomly Turns Off for 10 Seconds at Least Once a Day and I Think it is a Graphics Card Issue

[Alyas1998]

Greetings everyone. This is my first time posting on Tom's Hardware!

My monitor (G9 Odyssey OLED) turns off once to twice a day randomly for 10ish seconds then turns back on.
It is not a major issue except when I am in the middle of playing a competitive game or on a Zoom call.
The weird thing is that my previous monitor (Alienware 34 Inch OLED Ultrawide) had the same exact event occurring where it randomly turned off for 10 seconds.
I have used the display port cable that came with both monitors so I know it is not a monitor problem nor a cable problem.
My guess is that it has to do with my graphics card (RTX 4070Ti).

Thank you!

 

[faalin]

what are your full system specs, make and model of PSU and how old is it?


I had the same issue once, had a gtx 980 with dual monitors and the second monitor would always turn off for a few seconds but come back on. Thought it was the monitor dying, since they were both old i replaced both of them. New monitors did the same thing so i replaced my gtx 980 with a rtx 2080 Ti, and well the issues stayed. I finally replaced the PSU and the issue stopped. My sister in law has the GTX 980 in her computer and doesnt have any issues even with a dual screen setup.

 

[helpstar]

try a different GPU port, set the monitor manually to DP instead of auto
update GPU drivers from nvidia.com
update the bios of the motherboard

check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us...em-files/bc609315-da1f-4775-812c-695b60477a93


clean boot
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

check the memory by running memtest.org usb autoinstaller (bootable USB flash drive)

check the hard drive for errors with its manufacturer´s tool and if available, update the firmware

use ddu uninstaller and reinstall the latest graphics driver

 

[Viking2121]

Can try a different cable, not all cables are a like, how long is the cable you are using? I got a 12 foot DP cable that likes some monitors, but don't work on others, wondering this is sort of the same situation.

 

[Alyas1998]

what are your full system specs, make and model of PSU and how old is it?


I had the same issue once, had a gtx 980 with dual monitors and the second monitor would always turn off for a few seconds but come back on. Thought it was the monitor dying, since they were both old i replaced both of them. New monitors did the same thing so i replaced my gtx 980 with a rtx 2080 Ti, and well the issues stayed. I finally replaced the PSU and the issue stopped. My sister in law has the GTX 980 in her computer and doesnt have any issues even with a dual screen setup.

CPU: AMD Ryzen 7 5800X 8 Core Processor
GPU: Yeston GeForce RTX 4070 Ti 12GB GDDR6X
Board: X570 Taichi
PSU: EVGA Gold PSU 750 Watt

Side note, I have my TV running another DP through my graphics card as well.

 

[mihen]

What DP cable standard are you using and what is your TV model? @helpstar hits every other point you are probably experiencing.