Hi there.
I recently built a brand new pc and have been encountering this issue since day 1.
As the titled states, my monitors screen goes black and any sound that was playing continuously plays for a few seconds before it goes into a glitchy loop indefinitely. Only way out of it is to turn it off at the case.
I havent received any form of error messages from it unfortunately, although i once heard Windows pop-up noise when it black-screened.
The crash itself has happened when gaming (playing Papers, Please), watching videos on YouTube and once or twice when idling.
Have attempted a number of different troubleshoots so far:
- Reinstalled Windows (according to Microsoft, it was a compatibility issue with PSU (???))
- Checked power cables to all components several times, including making sure they are all plugged in.
- Stress tested GPU and CPU and it never crashed - Recently installed a new fan to improve airflow although it made no difference.
- Monitored temps of CPU and GPU and they never went that hot at any point
- Also underclocked GPU as someone suggested it, made no difference
The only form of error message i have received is from me shutting the computer down at the case, message is along the lines of:
System
Provider
[ Name] Microsoft-Windows-Kernel-Power [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID 41
Version 3
Level 1
Task 63
Opcode 0
Keywords 0x8000400000000002
Really at a loss at this point, PC is now borderline unusable and im really needing it for upcoming exams.
Any help would be very appreciated.
The build:
PCPartPicker part list / Price breakdown by merchant
CPU: Intel Core i5-4460 3.2GHz Quad-Core Processor (£143.99 @ Novatech)
Motherboard: ASRock B85M Pro4 Micro ATX LGA1150 Motherboard (£52.99 @ Amazon UK)
Memory: Crucial Ballistix Sport XT 8GB (2 x 4GB) DDR3-1866 Memory (£35.67 @ Amazon UK)
Storage: Western Digital Caviar Blue 1TB 3.5" 7200RPM Internal Hard Drive (£39.08 @ Amazon UK)
Video Card: XFX Radeon R9 380 4GB Double Dissipation Video Card (£149.99 @ Novatech)
Case: NZXT Source 210 Elite (Black) ATX Mid Tower Case (£35.93 @ Aria PC)
Power Supply: SeaSonic S12II 620W 80+ Bronze Certified ATX Power Supply (£57.18 @ Amazon UK)
Operating System: Microsoft Windows 10 Home OEM (64-bit)
Wireless Network Adapter: Gigabyte GC-WB867D-I 802.11a/b/g/n/ac PCI-Express x1 Wi-Fi Adapter (£28.50 @ Amazon UK)
Total: £543.33
Prices include shipping, taxes, and discounts when available
Generated by PCPartPicker 2016-01-21 18:37 GMT+0000
I recently built a brand new pc and have been encountering this issue since day 1.
As the titled states, my monitors screen goes black and any sound that was playing continuously plays for a few seconds before it goes into a glitchy loop indefinitely. Only way out of it is to turn it off at the case.
I havent received any form of error messages from it unfortunately, although i once heard Windows pop-up noise when it black-screened.
The crash itself has happened when gaming (playing Papers, Please), watching videos on YouTube and once or twice when idling.
Have attempted a number of different troubleshoots so far:
- Reinstalled Windows (according to Microsoft, it was a compatibility issue with PSU (???))
- Checked power cables to all components several times, including making sure they are all plugged in.
- Stress tested GPU and CPU and it never crashed - Recently installed a new fan to improve airflow although it made no difference.
- Monitored temps of CPU and GPU and they never went that hot at any point
- Also underclocked GPU as someone suggested it, made no difference
The only form of error message i have received is from me shutting the computer down at the case, message is along the lines of:
System
Provider
[ Name] Microsoft-Windows-Kernel-Power [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID 41
Version 3
Level 1
Task 63
Opcode 0
Keywords 0x8000400000000002
Really at a loss at this point, PC is now borderline unusable and im really needing it for upcoming exams.
Any help would be very appreciated.
The build:
PCPartPicker part list / Price breakdown by merchant
CPU: Intel Core i5-4460 3.2GHz Quad-Core Processor (£143.99 @ Novatech)
Motherboard: ASRock B85M Pro4 Micro ATX LGA1150 Motherboard (£52.99 @ Amazon UK)
Memory: Crucial Ballistix Sport XT 8GB (2 x 4GB) DDR3-1866 Memory (£35.67 @ Amazon UK)
Storage: Western Digital Caviar Blue 1TB 3.5" 7200RPM Internal Hard Drive (£39.08 @ Amazon UK)
Video Card: XFX Radeon R9 380 4GB Double Dissipation Video Card (£149.99 @ Novatech)
Case: NZXT Source 210 Elite (Black) ATX Mid Tower Case (£35.93 @ Aria PC)
Power Supply: SeaSonic S12II 620W 80+ Bronze Certified ATX Power Supply (£57.18 @ Amazon UK)
Operating System: Microsoft Windows 10 Home OEM (64-bit)
Wireless Network Adapter: Gigabyte GC-WB867D-I 802.11a/b/g/n/ac PCI-Express x1 Wi-Fi Adapter (£28.50 @ Amazon UK)
Total: £543.33
Prices include shipping, taxes, and discounts when available
Generated by PCPartPicker 2016-01-21 18:37 GMT+0000