Question Monitor suddenly went black

[Ziad S]

Hello, my monitor asus PG27UQ was working for 2 months until suddenly today the screen went black

i am using dual monitors so i can see that it is still detected by the computer but shows nothing, even the on screen display buttons show nothing, when restarting the monitor the logo doesnt appear, i tried using different cables, different computer, tried power cycling and nothing worked

any advices?

Thanks

 

[Phillip Corcoran]

No OSD and no Asus logo means the monitor itself has developed a fault, I know that much for sure.
Contact Asus if it's still inside the warranty period.

 

[Ziad S]

No OSD and no Asus logo means the monitor itself has developed a fault, I know that much for sure.
Contact Asus if it's still inside the warranty period.

Thank you for your reply, it look like it is the monitor itself

there is a faint light, shown better in dark a room

https://imgur.com/eVeWm76

View: https://i.imgur.com/eVeWm76.png


does this mean the backlight is busted?

 

[Phillip Corcoran]

Usually when it's a blown backlight and you shine a torch at the screen you should see a faint image of whatever the screen should be showing (Eg Windows desktop or whatever) and I'm not seeing that in your screenshot. Best to just contact Asus about returning it under warranty rather than trying to diagnose the problem. That's their job.