Question Monitor turns black while gaming

VoidInfernal

Commendable
Jul 3, 2016
4
0
1,510
0
Hi all, this is my first forum post so please bear with me if I don't include certain information (not sure what y'all would need in order to help me).

I have a Spectre Z27 4K monitor connected to my Omen HP Laptop. Whenever I game, I have a few solid minutes of 60FPS+ gaming & no blackouts. After a while, my monitor turns black. It doesn't power off, it just doesn't project anything other than this illuminated blackness. The game is still happening in the backround. I can still hear the game & control my character. These blackouts happen every few seconds & they also last only a few seconds.

The monitor has 4 inputs: HDMI 1 & HDMI 2, a DisplayPort, and a DVI.

I normally use HDMI 1, which I believe is the input that does not support 4k.

Below is what is listed in the specs on Spectre's site for the monitor.
HDMI 1: 480i, 480p, 720p, 1080i, 1080p, 4k2k @60Hz / HDMI 2: 480i, 480p, 720p, 1080i, 1080p, 4k2k @30Hz

When it blacks out, the monitor is on HDMI 1 1920x1080 60hz.

Here are some things I've tried.
  • updating/reinstalling drivers
  • making sure every connection is actually plugged in securely
  • a new HDMI cable
  • Making sure that Linked Power Management is set to off
If anyone has any other ideas, I'm all ears. Also, I know I should post a detailed list of my laptop's specs but I'm not sure where to find the exact list that people want so I'll just list what I know off my head. Hope it helps a little bit!

NVIDIA GTX 965M
12Gb RAM
Intel i7-6700HQ CPU @ 2.60GHz, 2592 Mhz, 4 Cores
 
Last edited:

VoidInfernal

Commendable
Jul 3, 2016
4
0
1,510
0
I'd put it down to your GPU not being good enough to supply 4k and thus losing sync.
Check your frequency of monitor setup in display properties.
I'm sorry, I should've put this in the original post.

The monitor has 4 inputs: HDMI 1 & HDMI 2, a DisplayPort, and a DVI.

I normally use HDMI 1, which I believe is the input that does not support 4k.

Below is what is listed in the specs on Spectre's site for the monitor.
HDMI 1: 480i, 480p, 720p, 1080i, 1080p, 4k2k @ 60Hz / HDMI 2: 480i, 480p, 720p, 1080i, 1080p, 4k2k @ 30Hz

When it blacks out, the monitor is on HDMI 1 1920x1080 60hz.

Not sure if that helps or not but there it is.
 
Jan 28, 2019
21
2
15
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Which drivers have you updated/reinstalled?
GPU Drivers? or Display Drivers? or Monitor Drivers

I had a similar issue with my monitors when trying to use G-sync.
I tried updating display drivers and GPU drivers to no avail.
After updating the monitor drivers, the issue was resolved.

The steps I took to update drivers (OS is Windows 10 for reference)
  1. Right-click start button, click 'device manager'
  2. Go to 'Monitors' and open the drop down list
  3. Right-click your monitor and click update driver.
Hopefully this will fix the issue.

If you have G-sync turned on, try playing with G-sync off
 

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