Monitor turns off only after AMD driver install

[Brian Pruett]

I have an Acer x223w that I am trying to get to work with a brand new system. After I install the AMD driver for r9 390 the monitor goes from working just fine to displaying a cable not connected error.

Full parts list:
i7 6700k
MSI Z170A GAMING M5
XFX R9 390
Evga 750W PSU
G.SKILL Ripjaws V Series 16GB DDR4 2400
Kingston 240gb SSD
WD Blue 1TB HDD

Running win 10 x64. I can get windows installed and boot in to it perfectly on the acer monitor. However, as soon as I install the amd graphics card driver the screen goes black and gives a monitor error cable not connected.

I have tried everything I can think of. Boot in safe mode to set base resolution lower/check refresh rate. Fully ensuring all integrated graphics settings are disabled.

The graphics card after installing the drivers is detected by the device manager, and my tv that is plugged in via HDMI is also detected and working, but the acer monitor connected via a dvi-d single link cable does not work only after installing the amd device drivers. If I uninstall them the monitor is detected by windows again and displays properly.

I have reseated all the hardware even.

I am just really stumped by this one and I'm sure the solution is right in front of my face, but any help at all would be appreciated. I just want to game on my new PC

Thanks!

 

[Alan Caldwell]

Try this,
First of all you need to TOTALLY remove all the old drivers. Use this link.
http://www.wagnardmobile.com/DDU/
Note:
Select the respective company(i.e Nvidia or ATI) drivers to be uninstalled.
Use clean and restart option.
And then install the new drivers after rebooting.

 

[Brian Pruett]

Try this,
First of all you need to TOTALLY remove all the old drivers. Use this link.
http://www.wagnardmobile.com/DDU/
Note:
Select the respective company(i.e Nvidia or ATI) drivers to be uninstalled.
Use clean and restart option.
And then install the new drivers after rebooting.

This is a brand new system. There are no old drivers to be uninstalled. I have only tried installing the most current drivers from AMD.

 

[Alan Caldwell]

Try older drivers.

 

[Brian Pruett]

Try older drivers.

Tried two older versions both installed with the same result. I feel like this has to be some kind of driver issue because everything works fine while hooked up to the card. It is only until I install the drivers that the dvi monitor stops working.