Question Monitors blinking and PC freezing on high-end build ?

[Talal-]

Hi everyone,

I am seeking technical help with my PC, the issue happened to me few weeks ago, started to happen more often now.
Issue: Both of my monitors start blinking, then go to a black screen, and my PC freezes. This issue occurs when I start a game but can happen even without gaming.

Troubleshooting Steps Taken:

1. Had the issue in Windows 10.
2. reinstalled GPU Driver with clean installation.
3. Formatted my PC completely and installed Windows 11.(Still didn't fix the issue)
4. No high temperature at all.

here are the details of my system:

• Operating System: Windows 11 Pro 64-bit (10.0, Build 22631)
• System Manufacturer: ASUS
• BIOS: 2413
• CPU: AMD Ryzen 7 7800X3D 8-Core Processor (16 CPUs), ~4.2GHz
• RAM: 32GB
• Page File: 11268MB used, 25813MB available
• DirectX Version: DirectX 12
• GPU: NVIDIA GeForce 4090

Has anyone experienced a similar issue or have any suggestions on how to resolve this? Any help would be greatly appreciated.

Thank you in advance!

 

[Ralston18]

PSU: Make, model, wattage, age, condition (original to build, new, refurbishe, used)? History of heavy gaming use or video editing?

Disk drive(s): make, model, capacity, how full?

 

[Talal-]

Every part of my pc is brand new 4 months old. except my two monitors 1.5 year old
PSU: TUF GAMING 1000W GOLD
Gaming use: 4-6 hours daily no video editing only gaming or browsing internet.

 

[Ralston18]

Look in Reliability History/Monitor and Event Viewer.

Either one or both tools may be capturing some error codes, warnings, or even informational events just before or at the time the monitors begin blinking.

Start with Reliability History/Monitor. End User friendly and easy to use and understand. The timeline may reveal some pattern.

Event Viewer requires more time and effort to navigate and understand.

To help with Event Viewer:

How To - How to use Windows 10 Event Viewer | Tom's Hardware Forum (tomshardware.com)

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Disk drive(s): make, model, capacity, how full?

What games? Source?

 

[Talal-]

Disk drive: Samsung SSD 990 PRO 1TB 822GB Free of 930GB

I played Arena Breakout Infinite and Soulmask, and my pc crashed on both.

Reliability History wasn't show more info. only "Windows was not properly shut down" when I force restart.

Event viewer show interesting event during the crash:

Do you think this is what causing the crash ?
I couldn't find anything more important than this. some are kernel shutdown after I force restart.
should I keep looking for other events or this might be the one we are looking for ?

 

[Talal-]

note: I noticed the fan for the GPU go to full speed before the crash happened.

here is a log from HWiNFO64 the crash happened at the end of the log
test log

 

[Ralston18]

That test log is a 144 KB .csv file. Not going to download it.

What does the details tab show?

More information needed regarding "Ran out of memory". If anything can be found.....

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Arena Breakout Infinite and Soulmask - Game source?

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That all said: Yes.

Very likely may be some problem related to or with the Nvidia OpenGL driver.

The most straightforward thing to do is to uninstall it.

Then manually download the file again directly from Nvidia's website. Reinstall and reconfigure as applicable.

Determine if the crashes end. Post accordingly.