Question Monitors go black and GPU fans kick to 100% while gaming

Sep 7, 2020
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Issue started about 3 days ago, seemingly out of nowhere and ONLY occurs when I'm playing a game (did not update or change anything recently.) I have tried 4 different games, all of which result in the same crash after anywhere from 3 mins-10 mins. After the crash occurs, I can still hear audio but am forced to hold the power button to restart my PC. I'm at a loss here and not sure what to do, so any help would be greatly appreciated.

My system specs from Speccy are:

Operating System
Windows 10 Home 64-bit
CPU
AMD Ryzen 7 3700X 56 °C
Matisse 7nm Technology
RAM
32.0GB Dual-Channel Unknown @ 1066MHz (15-15-15-36)
Motherboard
Micro-Star International Co. Ltd. MPG X570 GAMING EDGE WIFI (MS-7C37) (AM4) 43 °C
Graphics
27GL850 (2560x1440@144Hz)
LG IPS FULLHD (1920x1080@60Hz)
4095MB NVIDIA GeForce RTX 2080 SUPER (Gigabyte) 57 °C
Storage
1863GB Seagate ST2000DM008-2FR102 (SATA (SSD)) 33 °C
931GB Seagate ST31000528AS (SATA ) 33 °C
931GB Samsung SSD 970 EVO Plus 1TB (Unknown (SSD))
953GB Sabrent (Unknown (SSD))
PSU
Corsair RM 750x 80+ Gold
Optical Drives
No optical disk drives detected
Audio
NVIDIA Virtual Audio Device (Wave Extensible) (WDM)

Things I have tried:
  • Using DDU to uninstall NVIDIA GPU drivers and reinstalling
  • Rolling back to a previous GPU driver version
  • Replacing the 6-pin and 8-pin power cable connecting the PSU and GPU
  • Moving the position of the power cable on the PSU to another port
  • Re-seating the GPU and blowing dust out
  • Updating BIOS
  • Reseting BIOS to default settings
  • Reinstalling Windows
  • Purchased thermal paste to replace the factory thermal paste on the GPU (Should arrive 3 days from now)
 
Last edited:
32.0GB Dual-Channel Unknown @ 1066MHz (15-15-15-36)

That 2133MHz RAM for a Ryzen 3700X is a bad idea. A Ryzen needs fast RAM. For a 3700X the sweet spot is 3600MHZ CL16. If you had an Intel that would not have been an issue. This could be an issue of RAM instability.

That stock cooler at 56C at idle? Your CPU could be thermal throttling or just crash if it goes to let's say 95-100C.

That 2080 Super doesn't have 4095MB. It has 8GB OF VRAM. Software error there ;p

When you reinstalled Windows did you install the latest chipset drivers from the board website or AMD website depending on which one is the latest one?

Did you do all the Windows updates?
 

Darkbreeze

Retired Mod
It is there. It says RM750x. Which of course is a really good quality unit. That doesn't mean that it or the graphics card can't be bad though.

Where did you buy the graphics card, and did you buy it new or used? How long has it been in service that you know of?

Same for the power supply. How long in service?
 
It is there. It says RM750x. Which of course is a really good quality unit. That doesn't mean that it or the graphics card can't be bad though.

Where did you buy the graphics card, and did you buy it new or used? How long has it been in service that you know of?

Same for the power supply. How long in service?
It wasn't when I posted ;p Hehe
 
Sep 7, 2020
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It is there. It says RM750x. Which of course is a really good quality unit. That doesn't mean that it or the graphics card can't be bad though.

Where did you buy the graphics card, and did you buy it new or used? How long has it been in service that you know of?

Same for the power supply. How long in service?
Got the card new from Newegg last October. PSU was also new from Amazon last October.
 
Sep 7, 2020
13
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32.0GB Dual-Channel Unknown @ 1066MHz (15-15-15-36)

That 2133MHz RAM for a Ryzen 3700X is a bad idea. A Ryzen needs fast RAM. For a 3700X the sweet spot is 3600MHZ CL16. If you had an Intel that would not have been an issue. This could be an issue of RAM instability.

That stock cooler at 56C at idle? Your CPU could be thermal throttling or just crash if it goes to let's say 95-100C.

That 2080 Super doesn't have 4095MB. It has 8GB OF VRAM. Software error there ;p

When you reinstalled Windows did you install the latest chipset drivers from the board website or AMD website depending on which one is the latest one?

Did you do all the Windows updates?
I have a Corsair H100i for my CPU cooler and I did not install the chipset drivers, I'll install those and check it out.
 

Darkbreeze

Retired Mod
What motherboard BIOS version do you currently have installed?

Did you install the chipset drivers from the motherboard product page, or from the AMD website? Because, you SHOULD be using the chipset drivers from AMD, not from the board manufacturer, UNLESS there is a known problem with the chipset drivers for a specific board and the board manufacturer has a newer chipset driver available specific to that board model that addresses some known problem that the AMD driver does not.

I would recommend that you install ALL of these drivers, before you do anything other than updating the BIOS if there is a newer version available.


AMD chipset driver
https://www.amd.com/en/support/chipsets/amd-socket-am4/x570

X570 Gaming Edge drivers

Bluetooth
https://download.msi.com/dvr_exe/mb/bt_driver_WT.zip

Onboard Intel WiFi driver
https://download.msi.com/dvr_exe/mb/intel_wifi_driver_WT.zip

Onboard Realtek Ethernet/LAN driver
https://download.msi.com/dvr_exe/mb/realtek_pcielan_w10.zip

Realtek HD Audio driver
https://download.msi.com/dvr_exe/mb/realtek_audio_N.zip

Note:
Must update Nahimic 3 after updating Realtek HD Universal Audio Driver.
Recommend installing this driver for Windows 10 RS3 or later versions.
Include Nahimic APO Driver.

 
Sep 7, 2020
13
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10
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What motherboard BIOS version do you currently have installed?

Did you install the chipset drivers from the motherboard product page, or from the AMD website? Because, you SHOULD be using the chipset drivers from AMD, not from the board manufacturer, UNLESS there is a known problem with the chipset drivers for a specific board and the board manufacturer has a newer chipset driver available specific to that board model that addresses some known problem that the AMD driver does not.

I would recommend that you install ALL of these drivers, before you do anything other than updating the BIOS if there is a newer version available.


AMD chipset driver
https://www.amd.com/en/support/chipsets/amd-socket-am4/x570

X570 Gaming Edge drivers

Bluetooth
https://download.msi.com/dvr_exe/mb/bt_driver_WT.zip

Onboard Intel WiFi driver
https://download.msi.com/dvr_exe/mb/intel_wifi_driver_WT.zip

Onboard Realtek Ethernet/LAN driver
https://download.msi.com/dvr_exe/mb/realtek_pcielan_w10.zip

Realtek HD Audio driver
https://download.msi.com/dvr_exe/mb/realtek_audio_N.zip

Note:
Must update Nahimic 3 after updating Realtek HD Universal Audio Driver.
Recommend installing this driver for Windows 10 RS3 or later versions.
Include Nahimic APO Driver.

I'm on the latest BIOS version, 7C37v1A. I've also gone ahead and updated all those drivers and installed the chipset drivers from AMD's website. Testing for crash now.
 

Darkbreeze

Retired Mod
Have you recently added, changed or otherwise altered the configuration of ANY of the hardware? Added memory. Anything, at all, prior to this new problem starting? Windows update about the same time? Anything?

Which drive is your OS on, and which drive are your game files on? Have you check ALL of the drives for problems?

Have you run DISM/SFC Scannow to check the Windows file system for errors?



Repairing issues with DISM using RestoreHealth option

If there are issues, then you can use DISM with the RestoreHealth option, which will run an advanced scan and repair any problems automatically.


To repair Windows 10 image problems with DISM, use these steps:


  1. Open Start.
  2. Search for Command Prompt, right-click the top result, and select the Run as administrator option.
  3. Type the following command to repair the Windows 10 image and press Enter:
    DISM /Online /Cleanup-Image /RestoreHealth
 
Sep 7, 2020
13
0
10
0
Have you recently added, changed or otherwise altered the configuration of ANY of the hardware? Added memory. Anything, at all, prior to this new problem starting? Windows update about the same time? Anything?

Which drive is your OS on, and which drive are your game files on? Have you check ALL of the drives for problems?

Have you run DISM/SFC Scannow to check the Windows file system for errors?



Repairing issues with DISM using RestoreHealth option

If there are issues, then you can use DISM with the RestoreHealth option, which will run an advanced scan and repair any problems automatically.


To repair Windows 10 image problems with DISM, use these steps:


  1. Open Start.
  2. Search for Command Prompt, right-click the top result, and select the Run as administrator option.
  3. Type the following command to repair the Windows 10 image and press Enter:
    DISM /Online /Cleanup-Image /RestoreHealth
Last time I changed anything with my hardware was back in April (added another kit of RAM.) I didn't manually update Windows recently, could have done it while I was asleep, but I don't think so.

Windows is on my C: drive (M.2 SSD) and my games are on my D: drive (another M.2 SSD.) I did have games on my C: drive, but it wiped when I reinstalled Windows.

I also have ran the DISM and SFC commands, nothing came up.
 

Darkbreeze

Retired Mod
Try downloading one of the games you have had problems with (Or some other game even) to the C: drive. Disconnect ALL of the other drives except the OS drive.

Run the game and see if you have the same problems.

And, unless you've already had the cooling system apart on your graphics card, there is no way in my opinion your problem could possibly be related to the thermal paste. If it was a card that was many years old, maybe, but not on something that is less than a year old. If there is a problem with the card, it's a hardware problem, not a thermal paste issue.

Have you run HWinfo and looked at the thermal sensors and voltage readings for your GPU and other hardware? And I don't mean HWmonitor, Openhardware monitor, Speccy, Afterburner or anything else. I mean HWinfo, only.

Maybe something there will jump out. I'd focus initially on the system voltages. 12v, 5v and 3v readings, which of course won't be entirely accurate but should give you at least an idea of whether something looks off or not, and then look at the GPU thermals as well.

Also, try taking out the new memory you installed, and see if the problem persists. It might also be a good idea to run Memtest86 with all of the memory installed, and then if there are ANY errors at all, test each DIMM individually until you find the problem. The fact that you installed it back in April and didn't have problems until recently tells me that surprisingly the issue isn't an incompatibility because of the fact that you decided to run a mixed memory configuration by installing two separate memory kits, rather than one kit, which is what we normally STRONGLY suggest, but it doesn't mean necessarily that one of the memory modules may not have developed a fault.

Memtest86


Go to the Passmark software website and download the USB Memtest86 free version. You can do the optical disk version too if for some reason you cannot use a bootable USB flash drive.


Create bootable media using the downloaded Memtest86. Once you have done that, go into your BIOS and configure the system to boot to the USB drive that contains the Memtest86 USB media or the optical drive if using that option.


You CAN use Memtest86+, as they've recently updated the program after MANY years of no updates, but for the purpose of this guide I recommend using the Passmark version as this is a tried and true utility while I've not had the opportunity to investigate the reliability of the latest 86+ release as compared to Memtest86. Possibly, consider using Memtest86+ as simply a secondary test to Memtest86, much as Windows memory diagnostic utility and Prime95 Blend or custom modes can be used for a second opinion utility.


Create a bootable USB Flash drive:

1. Download the Windows MemTest86 USB image.

2. Right click on the downloaded file and select the "Extract to Here" option. This places the USB image and imaging tool into the current folder.

3. Run the included imageUSB tool, it should already have the image file selected and you just need to choose which connected USB drive to turn into a bootable drive. Note that this will erase all data on the drive.



No memory should ever fail to pass Memtest86 when it is at the default configuration that the system sets it at when you start out or do a clear CMOS by removing the CMOS battery for five minutes.

Best method for testing memory is to first run four passes of Memtest86, all 11 tests, WITH the memory at the default configuration. This should be done BEFORE setting the memory to the XMP profile settings. The paid version has 13 tests but the free version only has tests 1-10 and test 13. So run full passes of all 11 tests. Be sure to download the latest version of Memtest86. Memtest86+ has not been updated in MANY years. It is NO-WISE as good as regular Memtest86 from Passmark software.

If there are ANY errors, at all, then the memory configuration is not stable. Bumping the DRAM voltage up slightly may resolve that OR you may need to make adjustments to the primary timings. There are very few secondary or tertiary timings that should be altered. I can tell you about those if you are trying to tighten your memory timings.

If you cannot pass Memtest86 with the memory at the XMP configuration settings then I would recommend restoring the memory to the default JEDEC SPD of 1333/2133mhz (Depending on your platform and memory type) with everything left on the auto/default configuration and running Memtest86 over again. If it completes the four full passes without error you can try again with the XMP settings but first try bumping the DRAM voltage up once again by whatever small increment the motherboard will allow you to increase it by. If it passes, great, move on to the Prime95 testing.

If it still fails, try once again bumping the voltage if you are still within the maximum allowable voltage for your memory type and test again. If it still fails, you are likely going to need more advanced help with configuring your primary timings and should return the memory to the default configuration until you can sort it out.

If the memory will not pass Memtest86 for four passes when it IS at the stock default non-XMP configuration, even after a minor bump in voltage, then there is likely something physically wrong with one or more of the memory modules and I'd recommend running Memtest on each individual module, separately, to determine which module is causing the issue. If you find a single module that is faulty you should contact the seller or the memory manufacturer and have them replace the memory as a SET. Memory comes matched for a reason as I made clear earlier and if you let them replace only one module rather than the entire set you are back to using unmatched memory which is an open door for problems with incompatible memory.

Be aware that you SHOULD run Memtest86 to test the memory at the default, non-XMP, non-custom profile settings BEFORE ever making any changes to the memory configuration so that you will know if the problem is a setting or is a physical problem with the memory.
 
Sep 7, 2020
13
0
10
0
Try downloading one of the games you have had problems with (Or some other game even) to the C: drive. Disconnect ALL of the other drives except the OS drive.

Run the game and see if you have the same problems.

And, unless you've already had the cooling system apart on your graphics card, there is no way in my opinion your problem could possibly be related to the thermal paste. If it was a card that was many years old, maybe, but not on something that is less than a year old. If there is a problem with the card, it's a hardware problem, not a thermal paste issue.

Have you run HWinfo and looked at the thermal sensors and voltage readings for your GPU and other hardware? And I don't mean HWmonitor, Openhardware monitor, Speccy, Afterburner or anything else. I mean HWinfo, only.

Maybe something there will jump out. I'd focus initially on the system voltages. 12v, 5v and 3v readings, which of course won't be entirely accurate but should give you at least an idea of whether something looks off or not, and then look at the GPU thermals as well.

Also, try taking out the new memory you installed, and see if the problem persists. It might also be a good idea to run Memtest86 with all of the memory installed, and then if there are ANY errors at all, test each DIMM individually until you find the problem. The fact that you installed it back in April and didn't have problems until recently tells me that surprisingly the issue isn't an incompatibility because of the fact that you decided to run a mixed memory configuration by installing two separate memory kits, rather than one kit, which is what we normally STRONGLY suggest, but it doesn't mean necessarily that one of the memory modules may not have developed a fault.

Memtest86


Go to the Passmark software website and download the USB Memtest86 free version. You can do the optical disk version too if for some reason you cannot use a bootable USB flash drive.


Create bootable media using the downloaded Memtest86. Once you have done that, go into your BIOS and configure the system to boot to the USB drive that contains the Memtest86 USB media or the optical drive if using that option.


You CAN use Memtest86+, as they've recently updated the program after MANY years of no updates, but for the purpose of this guide I recommend using the Passmark version as this is a tried and true utility while I've not had the opportunity to investigate the reliability of the latest 86+ release as compared to Memtest86. Possibly, consider using Memtest86+ as simply a secondary test to Memtest86, much as Windows memory diagnostic utility and Prime95 Blend or custom modes can be used for a second opinion utility.


Create a bootable USB Flash drive:

1. Download the Windows MemTest86 USB image.

2. Right click on the downloaded file and select the "Extract to Here" option. This places the USB image and imaging tool into the current folder.

3. Run the included imageUSB tool, it should already have the image file selected and you just need to choose which connected USB drive to turn into a bootable drive. Note that this will erase all data on the drive.



No memory should ever fail to pass Memtest86 when it is at the default configuration that the system sets it at when you start out or do a clear CMOS by removing the CMOS battery for five minutes.

Best method for testing memory is to first run four passes of Memtest86, all 11 tests, WITH the memory at the default configuration. This should be done BEFORE setting the memory to the XMP profile settings. The paid version has 13 tests but the free version only has tests 1-10 and test 13. So run full passes of all 11 tests. Be sure to download the latest version of Memtest86. Memtest86+ has not been updated in MANY years. It is NO-WISE as good as regular Memtest86 from Passmark software.

If there are ANY errors, at all, then the memory configuration is not stable. Bumping the DRAM voltage up slightly may resolve that OR you may need to make adjustments to the primary timings. There are very few secondary or tertiary timings that should be altered. I can tell you about those if you are trying to tighten your memory timings.

If you cannot pass Memtest86 with the memory at the XMP configuration settings then I would recommend restoring the memory to the default JEDEC SPD of 1333/2133mhz (Depending on your platform and memory type) with everything left on the auto/default configuration and running Memtest86 over again. If it completes the four full passes without error you can try again with the XMP settings but first try bumping the DRAM voltage up once again by whatever small increment the motherboard will allow you to increase it by. If it passes, great, move on to the Prime95 testing.

If it still fails, try once again bumping the voltage if you are still within the maximum allowable voltage for your memory type and test again. If it still fails, you are likely going to need more advanced help with configuring your primary timings and should return the memory to the default configuration until you can sort it out.

If the memory will not pass Memtest86 for four passes when it IS at the stock default non-XMP configuration, even after a minor bump in voltage, then there is likely something physically wrong with one or more of the memory modules and I'd recommend running Memtest on each individual module, separately, to determine which module is causing the issue. If you find a single module that is faulty you should contact the seller or the memory manufacturer and have them replace the memory as a SET. Memory comes matched for a reason as I made clear earlier and if you let them replace only one module rather than the entire set you are back to using unmatched memory which is an open door for problems with incompatible memory.

Be aware that you SHOULD run Memtest86 to test the memory at the default, non-XMP, non-custom profile settings BEFORE ever making any changes to the memory configuration so that you will know if the problem is a setting or is a physical problem with the memory.
Finished the Memtest86 with all 4 modules non-XMP and default settings with 0 errors and currently on pass 3/4 with 4 modules XMP enabled 0 errors so far.

I will avoid messing with the thermal paste on the GPU, that was just some suggestion I saw when browsing other threads. I‘ll try removing the other drives and attempting to run a game on the C: drive after the Memtest86 finishes.
 

Arturo Suarez

Distinguished
Jul 21, 2013
1
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18,510
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[QUOTE = "Firestarya, publicación: 22024700, miembro: 2840935"]
Desafortunadamente no lo hice, tuve que RMA.
[/CITAR]

Bro, gpu o psu Rma, tengo el mismo problema,
[QUOTE = "Firestarya, publicación: 22024700, miembro: 2840935"]
Desafortunadamente no lo hice, tuve que RMA.
[/CITAR]

Hi bro, I have the same problem as yours, did you RMA your gpu or psu?
 
Sep 7, 2020
13
0
10
0
[QUOTE = "Firestarya, publicación: 22024700, miembro: 2840935"]
Desafortunadamente no lo hice, tuve que RMA.
[/CITAR]

Bro, gpu o psu Rma, tengo el mismo problema,
[QUOTE = "Firestarya, publicación: 22024700, miembro: 2840935"]
Desafortunadamente no lo hice, tuve que RMA.
[/CITAR]

Hi bro, I have the same problem as yours, did you RMA your gpu or psu?
I RMA’d my GPU. I stuck my GPU in another system and the same problem occurred, so that narrowed it down to a GPU issue.
 

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