Question Monitors shut down but PC remains on

[CrescentGent]

So my friend has recently had an issue crop up. Let me start from the basics.

Her setup features an RX 570 4GB (?) I believe, she likes to stream on Twitch using Streamlabs and after about 30 minutes to 45 minutes in, her screens will turn white, followed up with her monitors turning off but her PC remains on. Further inspection, had shown that only one of her GPU fans were working, but after running a GPU stress test (FurMark), it had reached 89 degress and the issue didn't pop up again. It only appears to happen when she's streaming. Any ideas? Please let me know if there are any more details that you need!

 

[Nemesia]

Hi CrescentGent.

We will need the entire system specs to get a better idea of her setup.

 

[CrescentGent]

Hi CrescentGent.

We will need the entire system specs to get a better idea of her setup.

Sure thing

CPU: Ryzen 7 2700x
GPU: RX 570 4GB
RAM: 16GB LPX DDR4
Motherboard: Aorous B450

Stock cooler for the CPU.

 

[Nemesia]

Missing the Power Supply brand and model

 

[CrescentGent]

Missing the Power Supply brand and model

Oh sorry!

It's a EVGA W1 80+ White 600W 100-W1-0600-K3

 

[Nemesia]

How old is that PSU?

The W1 model is pretty low quality. Could be the PSU.

 

[--SID--]

Horrible psu but can also be the ram. What's the exact model of the ram?

 

[CrescentGent]

Horrible psu but can also be the ram. What's the exact model of the ram?

Not 100% but I believe it's Vengeance Corsair LPX 2x8GB sticks 3200MHz

 

[--SID--]

If it's LPX Z3200C16 than it's OK, B/C/D or E3200C16 can be a problem and depends on the version number if it runs stable or not. Corsair uses different make and model dram chips in every version and not every dram chip runs well with Ryzen.

 

[CrescentGent]

If it's LPX Z3200C16 than it's OK, B/C/D or E3200C16 can be a problem and depends on the version number if it runs stable or not. Corsair uses different make and model dram chips in every version and not every dram chip runs well with Ryzen.

I see. The weird part is, it only happens when she's streaming? Any other time, it's fine