Monitorsdirect.com and Hitachi CML174

[zlcd]

After dealing with them once, I think I am going to be careful next time. It seems that their customer service or whatever it is needs an improvement. It took 2 month for them to refund me the money on the monitor. Process started around December 17th when I sent e-mail (also called) to send monitor back, (had white dead pixel right in the center) It took them about 3-4 weeks to issue one and I shipped the same day when I got it. They had the monitor at the Hitachi warehouse on the January 23rd, but I only got my refund on the February 15th, and only because I told them I am getting very frustrated and I need this get taken care today.

Oh and they never adjusted the price on another CML174 (the one I kept) They claimed that they don't adjust prices after the purchase was made.

Anyway, I am not saying monitordirect is a bad company, but they really need to be more customer service oriented. They are pretty quick when it comes to shipping you a product, but they should know that it's more to it, it's the service you provide afterwards.

So, make sure you really want the monitor otherwise you might run into same thing.

P.S. It reminds me of many people having problems with Dell.com, but I've purchased from them before and when I had to exchange or return something they were always quick to issue you RMA and credit the account.

 

[GoSharks]

Zlcd

Dont know the specifics of your transaction, however rest assured that we respond as quickly as possible. We honor our 30 day return policy however we cannot issue a credit until we have the unit back in house please account for shipping times etc.

jim Witkowski
Chief Harwdare Engineer
MonitorsDirect.com

<A HREF="http://www.monitorsdirect.com" target="_new">MonitorsDirect.com</A>

 

[zlcd]

I wish you could have take care of it. 🙂 but all I did just told the rest what actually happened: it took 2 month from day I requested RMA and money being credited back to my credit card. Although, I've been told that when I was waiting for RMA it was up to Hitachi to issue one that's why it took so long.

 

[GoSharks]

ZLCD

If you returned the unit to the Hitachi warehouse there could have been a lag in communications between the warehouse and our accounting department. Again I'm speculating, e-mail me your conformation numbers and I'll look into it.
jim@monitorsDirect.com

Also if you purchased another monitor it should have been at a lower price. In December they where selling for $630 in January the price went to $575???

Very sorry for the inconvenience

<A HREF="http://www.monitorsdirect.com" target="_new">MonitorsDirect.com</A>