Motherboard and ram help please.

blooboy11

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Dec 23, 2017
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I'm having issues installing my Crucial ddr4-2400 4gb ram stick in my asrock ab350 hdv.I haven't really forced anything down , but it seems like the stick can't go all the way through at all. The ram says DDR4, I did exactly as the instruction said, is there some incompatibility despite all the research that I'm not aware of?
 

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