Motherboard Audio Drivers Not Showing Up

[Jonathan_118]

Hello,

I currently have an issue where my motherboard audio drivers just don't show up in device manager. This means I cannot receive audio through my motherboard. I can still get audio through my graphics card, although I can't use headphones that way. I have tried installing MSI's realtek drivers package from their website several times but the drivers still refuse to appear. I have even tried reinstalling windows and that didn't fix it either.

Any ideas would be very much appreciated.

MSI z170a gaming pro carbon
Intel i6700k
GTX 970
Windows 10 Anniversary Update

 

[WyomingKnott]

Please forgive the question if the answer is "yes, of course," but have you installed the latest Windows 10 driver from https://us.msi.com/Motherboard/support/Z170A-GAMING-PRO-CARBON.html#down-driver&Win10%2064 ?

 

[Jonathan_118]

Please forgive the question if the answer is "yes, of course," but have you installed the latest Windows 10 driver from https://us.msi.com/Motherboard/support/Z170A-GAMING-PRO-CARBON.html#down-driver&Win10%2064 ?

Yes I have downloaded every driver imaginable from MSI. I used their Live updater tool too to see if there was anything else missing.

 

[WyomingKnott]

Does the Device Manager show any unknown devices, or yellow exclamation points next to anything?

 

[Jonathan_118]

This tidbit may help,

When running msinfo32, under problem devices, an item called High Definition Audio Controller cannot start.

Also I should note that MSI Live Update confirmed I have realtek audio drivers installed, but they do not show up in device manager.

 

[Jonathan_118]

Does the Device Manager show any unknown devices, or yellow exclamation points next to anything?

Yes, High Definition Audio Controller gives Error Code 10: Unable to Start