Hey everyone, used the forums a lot in the past to diagnose some other issues but I can't find anything that would fall under this specific issue.
Long story short, my wife wanted to update her Windows7 to Windows10 to play Mass Effect: Legendary edition. Her computer ran pretty well up until we started trying to do anything with it (with a noteable exception: see below). When we tried to update using the windows media creator to simply update her PC to Windows10, it would crash every single time while attempting to do a Windows Update (which so far as I could tell was required). Eventually, we ended up just installing the W10 installer on a USB drive and formatting her SSD, and installed Windows 10 that way.
After the installation, her computer runs extremely slow. There aren't any drivers for the Processor/Chipset that are better than what comes with Windows 10 (MSI doesn't have anything better on their site for it), we've installed the NVidia drivers (which helped a very small bit) but things are still slow. So slow that moving her mouse too quickly causes it to drop frames across the screens.
Here's where things get a little off.
She still cannot use Windows update. It hangs every time she tries to do it. Also, in DxDiag, under her processor, it shows n/a. It shows it on the System page in the Control Panel, but not DxDiag. Also, it shows her Bios as 'V22.4' (and that's all). In comparison, mine (which is the same motherboard) is- BIOS Date: 05/12/15 15:30:43 Ver: 04.06.05.
Attempting to Flash/Update her BIOS leads nowhere. We have it on the USB, we plug it in and select it from the BIOS screen for updates, and rather than showing a screen that says that the BIOS is updating and not to turn off the computer or anything... it just freezes. Nothing. Have to hard reboot.
Lastly, she's been having CMOS battery issues for awhile. If we ever lose power, in order to get her PC to actually boot, we need to restore to defaults in the BIOS and then adjust the boot order (she has other Hard Drives, but the OS is on her SSD) to the SSD to be the primary boot.
Again, her computer worked great under Windows 7, but my gut tells me that the Motherboard has some sort of major issue (especially after the failed BIOS update).
My hardware is basically similar to hers, and my computer runs better following the update to W10. I have 32GB of RAM and a different graphics card but even then I can't imagine it running that awful and slow just from a few small differences.
Edit- forgot to mention. She has one of those Huion tablet-monitors for art, and in attempting to install the drivers for it, it crashes the PC. Get the BSoD every time without fail. Not sure if it's relevant but in conjunction with the Windows Update issues, thought it might be.
Any thoughts?
Motherboard: MSI 970 Gaming
Graphics Card: NVIDIA GeForce GTX 950
RAM: 16 GB
Processor: AMD FX-4350 Quad-Core Processor
PSU: EVGA 750 G3
HDD: Samsung SSD 850 EVO 250GB
Long story short, my wife wanted to update her Windows7 to Windows10 to play Mass Effect: Legendary edition. Her computer ran pretty well up until we started trying to do anything with it (with a noteable exception: see below). When we tried to update using the windows media creator to simply update her PC to Windows10, it would crash every single time while attempting to do a Windows Update (which so far as I could tell was required). Eventually, we ended up just installing the W10 installer on a USB drive and formatting her SSD, and installed Windows 10 that way.
After the installation, her computer runs extremely slow. There aren't any drivers for the Processor/Chipset that are better than what comes with Windows 10 (MSI doesn't have anything better on their site for it), we've installed the NVidia drivers (which helped a very small bit) but things are still slow. So slow that moving her mouse too quickly causes it to drop frames across the screens.
Here's where things get a little off.
She still cannot use Windows update. It hangs every time she tries to do it. Also, in DxDiag, under her processor, it shows n/a. It shows it on the System page in the Control Panel, but not DxDiag. Also, it shows her Bios as 'V22.4' (and that's all). In comparison, mine (which is the same motherboard) is- BIOS Date: 05/12/15 15:30:43 Ver: 04.06.05.
Attempting to Flash/Update her BIOS leads nowhere. We have it on the USB, we plug it in and select it from the BIOS screen for updates, and rather than showing a screen that says that the BIOS is updating and not to turn off the computer or anything... it just freezes. Nothing. Have to hard reboot.
Lastly, she's been having CMOS battery issues for awhile. If we ever lose power, in order to get her PC to actually boot, we need to restore to defaults in the BIOS and then adjust the boot order (she has other Hard Drives, but the OS is on her SSD) to the SSD to be the primary boot.
Again, her computer worked great under Windows 7, but my gut tells me that the Motherboard has some sort of major issue (especially after the failed BIOS update).
My hardware is basically similar to hers, and my computer runs better following the update to W10. I have 32GB of RAM and a different graphics card but even then I can't imagine it running that awful and slow just from a few small differences.
Edit- forgot to mention. She has one of those Huion tablet-monitors for art, and in attempting to install the drivers for it, it crashes the PC. Get the BSoD every time without fail. Not sure if it's relevant but in conjunction with the Windows Update issues, thought it might be.
Any thoughts?
Motherboard: MSI 970 Gaming
Graphics Card: NVIDIA GeForce GTX 950
RAM: 16 GB
Processor: AMD FX-4350 Quad-Core Processor
PSU: EVGA 750 G3
HDD: Samsung SSD 850 EVO 250GB