Hello, First of all thanks for anyone for any help!
First Computer Spec:
Motherboard-: Z87 GD65 GAMING
CPU:- Intel i7-477OK - 3.50GHZ
Ram:- Corsair 2 4 gb sticks
PSU:- CiC V2.3 ATX 12 v Model:750UB
Issue:
Computer is not picking up the Graphics Card
The computer has been running fine for 1 year, just as the warranty expired for the motherboard it stopped picking up the Graphics Card, it would not pick up that anything was plugged in any of the PCI Slots. From my further testing I think it might be a Motherboard issue
What I have tested Part 1:
-Checked all BIOS settings all seemed fine
-Checked Device monitor, external Graphics card did not get picked up
-Put in 2 or 3 graphics cards into the motherboard, non were detected
-Checked the motherboards system display - everything was picked up fine on the display APART FROM the graphics card
-Tested the computer original Graphics card on my own computer and it run fine.
-Tested on different monitors just in-case...
From the above I narrowed this down to a motherboard fault and advised the user to purchase a new Motherboard, they purchased the same motherboard, plugged it all in and it came across with the same issue, from this I thought i might have been incorrect with my testing so tested it all again and more
Test Part 2 with the NEW Z87 GD65 Gaming:
-Run DDU checked bios and device manager, graphics card was not picked up
-Checked all connections were plugged in correctly
-Tested another graphics card in the computer (GTX 970) which did not work
-Tested original computers graphics card on my computer again, it worked fine
-Removed ram sticks and tested individually, did not make a difference to graphics card working
-Used my computers PSU on the PC in question, and no graphics card was picked up (I was questioning if there was a PSU fault)
-Reset CMOS no display
At the moment I think that the Z87 GD65 Gaming motherboards just have a fault... I have tried to contact MSI but they have not replied and its been a couple of weeks, if anyone has any thoughts, advice or tests I could try please let me know, I feel I have tried everything but not getting anywhere... and I am not sure if i'm just blaming the motherboard.
If you think it is the motherboard as-well please let me know so I can push to getting the motherboard returned
Thanks again for any advice
G
First Computer Spec:
Motherboard-: Z87 GD65 GAMING
CPU:- Intel i7-477OK - 3.50GHZ
Ram:- Corsair 2 4 gb sticks
PSU:- CiC V2.3 ATX 12 v Model:750UB
Issue:
Computer is not picking up the Graphics Card
The computer has been running fine for 1 year, just as the warranty expired for the motherboard it stopped picking up the Graphics Card, it would not pick up that anything was plugged in any of the PCI Slots. From my further testing I think it might be a Motherboard issue
What I have tested Part 1:
-Checked all BIOS settings all seemed fine
-Checked Device monitor, external Graphics card did not get picked up
-Put in 2 or 3 graphics cards into the motherboard, non were detected
-Checked the motherboards system display - everything was picked up fine on the display APART FROM the graphics card
-Tested the computer original Graphics card on my own computer and it run fine.
-Tested on different monitors just in-case...
From the above I narrowed this down to a motherboard fault and advised the user to purchase a new Motherboard, they purchased the same motherboard, plugged it all in and it came across with the same issue, from this I thought i might have been incorrect with my testing so tested it all again and more
Test Part 2 with the NEW Z87 GD65 Gaming:
-Run DDU checked bios and device manager, graphics card was not picked up
-Checked all connections were plugged in correctly
-Tested another graphics card in the computer (GTX 970) which did not work
-Tested original computers graphics card on my computer again, it worked fine
-Removed ram sticks and tested individually, did not make a difference to graphics card working
-Used my computers PSU on the PC in question, and no graphics card was picked up (I was questioning if there was a PSU fault)
-Reset CMOS no display
At the moment I think that the Z87 GD65 Gaming motherboards just have a fault... I have tried to contact MSI but they have not replied and its been a couple of weeks, if anyone has any thoughts, advice or tests I could try please let me know, I feel I have tried everything but not getting anywhere... and I am not sure if i'm just blaming the motherboard.
If you think it is the motherboard as-well please let me know so I can push to getting the motherboard returned
Thanks again for any advice
G