A strange thing happened today. About a month ago, I moved into a new house. I signed up with the local ISP, using my own brand-new MG8702 modem/router. The internet has been beautifully accessible- until yesterday.
Suddenly, my internet stalled. I looked over at the router, and sure enough, the “Internet” light was no longer lit. I power cycled it a couple times, with no effect. I went to my ISP’s website and tried to sign in to my account. It said my account was inactive. Weird.
I opened a chat with the ISP. They told me that I had contacted them and requested that my account be closed. No, I said, I did not. So they sent me from the Service Dept to Sales to reinstate my account.
The Sales Dept re-opened my account and told me that my internet service would be restored in 2-3 hours. 2-3 hours!, I exclaimed. Just turn it back on! No, we can’t do that, he said. Then I lost my connection. (My new house is somewhat rural and I have spotty cell service.)
So I waited. Six hours later, I still had no service. I opened a new chat with Service and explained he issue. He told me that my equipment hadn’t been activated yet. Jezuz. So I gave him my MAC ID and rebooted the router. The Power light was lit, as were the Wifi and 5MHz lights, and the Download Arrow was flashing, but no Internet. He pinged me. No change on my end, no response on his. This went on for another 45 minutes, with no progress. In the end, it was decided that my equipment was at fault, and we scheduled a service call- for Saturday. Aaagh!
Does anyone with Motorola experience see anything here that would indicate a sudden failure of my modem? In direct correlation to my ISP account mysteriously being closed? Or does it look more like some strange breakdown with my ISP? I’m frustrated out of my mind by this event, and I’d like to avoid an expensive service call if I can. Any thoughts by experts? Thanks.
Suddenly, my internet stalled. I looked over at the router, and sure enough, the “Internet” light was no longer lit. I power cycled it a couple times, with no effect. I went to my ISP’s website and tried to sign in to my account. It said my account was inactive. Weird.
I opened a chat with the ISP. They told me that I had contacted them and requested that my account be closed. No, I said, I did not. So they sent me from the Service Dept to Sales to reinstate my account.
The Sales Dept re-opened my account and told me that my internet service would be restored in 2-3 hours. 2-3 hours!, I exclaimed. Just turn it back on! No, we can’t do that, he said. Then I lost my connection. (My new house is somewhat rural and I have spotty cell service.)
So I waited. Six hours later, I still had no service. I opened a new chat with Service and explained he issue. He told me that my equipment hadn’t been activated yet. Jezuz. So I gave him my MAC ID and rebooted the router. The Power light was lit, as were the Wifi and 5MHz lights, and the Download Arrow was flashing, but no Internet. He pinged me. No change on my end, no response on his. This went on for another 45 minutes, with no progress. In the end, it was decided that my equipment was at fault, and we scheduled a service call- for Saturday. Aaagh!
Does anyone with Motorola experience see anything here that would indicate a sudden failure of my modem? In direct correlation to my ISP account mysteriously being closed? Or does it look more like some strange breakdown with my ISP? I’m frustrated out of my mind by this event, and I’d like to avoid an expensive service call if I can. Any thoughts by experts? Thanks.