Question Mouse and Keyboard is not working while installing windows 7 boot

[Kaile-iwnl]

When i am installing Windows 7 (boot)and finishes it when it goes to language setting settings, my keyboard and mouse's lights turned off and it stopped working can you guys help me to solve this problem?

 

[rgd1101]

full system spec?
are you install windows 7 to new gen system?

 

[Kaile-iwnl]

i dont remember about my motherboard name but it is from Elitegroup (ecs)
CPU:Amd ryzen 5 1600 sic core
Gpu:GeForce GTX 1060 6gb
Ram:16gb ddr3 or 4 i dont remembr sad

 

[rgd1101]

did you do these
https://www.anandtech.com/show/11182/how-to-get-ryzen-working-on-windows-7-x64

 

[Kaile-iwnl]

ok let me check it

 

[Kaile-iwnl]

Actually i forget my windows password and i was formating my pc and it actually ended with failure
So icant go thru my pc