[SOLVED] Mouse and keyboard won't work on laptop

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Feb 5, 2022
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Hello there, I have a Windows 10 backup laptop (mainly used to watch streams or browse the Internet while I game on my main PC).
It's an HP laptop, a pretty old one, from 2014, and it comes with a Synaptics Software which I assume is the problem here.
When I plug in the mouse or the keyboard, a driver installation icon appears so fast then it disappears.
The specifications doesn't matter since they don't effect mouse and keyboards, however, I tried these solutions before:
1-Switching to "Other pointing device" in the Synaptics software.
2-Reinstalling the Synaptics software.
3-Manually updating the mouse drivers from "PS/2 compatible mouse" to another driver exp: "Microsoft USB wheel mouse optical".
4-Booting to safe mode to see if the software interacts with the mouse/keyboard drivers.

None of these solutions worked, can someone help ?
 
Feb 5, 2022
40
3
45
1
Problem solved !
I just switched the OS from Windows 10 Familiy (32bit) to Windows 7 Ultimate (64bit)
But I still don't know the cause, was it a corrupt OS ? or that the mouse and keyboard that I have aren't compatible with the 32bit architecture ?
But it worked anyways so who cares.
 

Lutfij

Titan
Moderator
The specifications doesn't matter since they don't effect mouse and keyboards
Yes they do, certain models come with specific hardware and their BIOS versions are not always the same in spite of having the same processor and or being from the same series.

HP is the make of the laptop, what is the model of said laptop? An SKU to said laptop would help us two fold. If you're working with an external keyboard/mouse combo, please mention their make and models as well. What version(not edition) of Windows 10 are you working with? BIOS version for your laptop at the time of writing?

A corrupt OS, (missing)chipset driver or even the wrong driver can be the case of your issue.
 
Reactions: AForceGaming
Feb 5, 2022
40
3
45
1
The specifications doesn't matter since they don't effect mouse and keyboards
Yes they do, certain models come with specific hardware and their BIOS versions are not always the same in spite of having the same processor and or being from the same series.

HP is the make of the laptop, what is the model of said laptop? An SKU to said laptop would help us two fold. If you're working with an external keyboard/mouse combo, please mention their make and models as well. What version(not edition) of Windows 10 are you working with? BIOS version for your laptop at the time of writing?

A corrupt OS, (missing)chipset driver or even the wrong driver can be the case of your issue.
Here are the specs (most of them) :
Laptop:
Hewlett-Packard HP ProBook 4510s
BIOS
-Version : Default System BIOS
-Date : 12/9/2011
MOTHERBOARD
-Manufacturer: Hewlett-Packard
-Model: 3072
-Version: KBC Version 24.0F
OPERATING SYSTEM
-Edition: Microsoft Windows 10 Family (32 bits)
-Version (Build): 21H2 (10.0.19044)

Devices and Drivers
PROCESSOR
-Intel® Core™2 Duo CPU T6570 @ 2.10GHz
GRAPHICS
-Mobile Intel® 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1)
AUDIO
-High Definition Audio Device
-SoundMAX Integrated Digital HD Audio

NETWORKING AND I/O
-Marvell Yukon 88E8072 PCI-E Gigabit Ethernet Controller
-Intel® WiFi Link 5100 AGN

MEMORY
-2 GB
STORAGE
-FUJITSU MJA2320BH G2 ATA Device
 
Feb 5, 2022
40
3
45
1
Problem solved !
I just switched the OS from Windows 10 Familiy (32bit) to Windows 7 Ultimate (64bit)
But I still don't know the cause, was it a corrupt OS ? or that the mouse and keyboard that I have aren't compatible with the 32bit architecture ?
But it worked anyways so who cares.
 
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