mouse and touchpad dont work after driver update

Symqn6

Reputable
Dec 8, 2015
5
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4,510
I updated drivers through 3th party program called Driver booster, and after resetting the laptop my touchpad and mouse aren't working, in the ELAN tab in the mouse options the device isnt even listed where it should be, also since i am using razer mouse the razer software isnt detecting the mouse ether. In device manger it says :This device cannot start. (Code 10) ,The device is not in a valid state to perform this request." I tried reinstalling new drivers for the touchpad but it doesn't help also sometimes i get blue screen and it says it crashed, caused by: ETD.sys code name: sytem_thread_exeption_not_handled, or sometimes something else but always caused by ETD.sys. To my understanding that is the ELAN touchpad.
https://puu.sh/wWuoI/382bbc2223.png
this is how it looks in device manager, it says my mouse razer abyssus is working but its not i am guessing it has to do ELAN pointing devices not working

I also tried to system restore it didnt work.

My guess is something is corrupted or disabled that prevents for pointing devices to work.

my laptop: lenovo y510p , win 10 creators update
 
First off, don't trust Driver booster. You are best to always go to the website of the hardware manufacturer in order to download drivers.

Try right clicking on the Elan thing and disabling it. "ELAN pointing device" is a touchpad driver. I think that is what is causing your problems. You also have the ASUS Touchpad driver on there twice, one working and one with an error. Once you disable the ELAN, if you still see the error on that second ASUS one, I would disable it also. It seems that your system is trying to install two sets of drivers simultaneously for the same devices.

Don't trust Driver booster.

Good luck and let us know if that works.
 
every time i uninstall the driver and then when i reinstall or windows the driver i get the blue screen that ETD.sys failed, and then pc restores back to faulty driver, same thing happened when i tried system restore.
 
Try disabling them instead of uninstalling them. Also, you need to find the right drivers and run their setup files. Most hardware driver have a setup.exe file. If the wrong driver has gotten associated with the hardware, everytime after that Windows will try to automatically install that same, incorrect driver until you force the new driver into the system. Either run the device driver setup.exe file if there is one or in the device manage you can go to update driver and tell it you have your own driver and point it to the right file. You might have to boot into safe mode to disable the drivers and reinstall the proper ones.
 


this is what i get https://puu.sh/wXH55/c48732fa2e.png

i installed this driver http://support.lenovo.com/jp/en/downloads/ds103342 i have lenovo y510p it has to be right driver right?