[SOLVED] Mouse doesn't work on motherboard USB ports

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P16

Nov 28, 2021
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Hi

Mouse doesn't work on motherboard USB ports unless I replug it every time I boot up my PC

I remember that I faced a similar problem a long time ago and tried to do some of the solutions that I had previously done but it didn't work

Some info about the situation:

  • The mouse is Gigabyte GM-M6900
  • The keyboard works normally in all ports
  • The mouse works normally on other PC's
  • Other mouses from different brands work on my PC normally
  • Another mouse from the same brand and model works normally
  • The mouse works normally on the front case USB ports
  • I reinstalled the driver (didn't work)
  • I disabled selective suspend setting (didn't work)
  • I did restore point (didn't work)
  • The mouse doesn't work in the BIOS
  • The mouse also doesn't work in the safe mode
Mobo : ASUS Z390-E
CPU : Intel i9-9900K
GPU : RTX 2080TI 11GB
Ram : 16gb DDR4 3200mhz
Mouse : Gigabyte GM-M6900
 
Last edited:

Colif

Win 10 Master
Moderator
if it doesn't work in bios, its not going to work in windows.

Have you got latest bios for motherboard?
have you checked the usb connector on mouse isn't dirty or something?

What Make/model Power supply?
 

P16

Nov 28, 2021
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Have you got latest bios for motherboard?
I thought I have the latest bios, but it turns out there is a new one released in November. ver. 2004
I did update and nothing has changed, but.. I got an notification on the desktop that I have to enable Asus services, and as soon as I did that, it magically worked.

I don't know how is that affected the mouse!, but it looks like it's a bug or something ?

Thanks buddy.
 

P16

Nov 28, 2021
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Finally found what caused this.
For unknown reason the mouse won't work from cold boot if ErP enabled on S4+S5 mode (although it was working fine before)

The issue has fixed when I disabled ErP, or set it only on S5 mode

Hope this helps anyone has the same issue
 
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